Dar Darma

Beautifully designed and decorated riad that impressed us from every angle! In fact, we thought it was more beautiful than some of the riads that we paid to see. Definitely on the darker side but this created a very elegant ambiance, as well as more drama when you walk from a hallway into the bright courtyard. Comes with fantastic service from Hicham who welcomed us, gave us helpful tips and arranged transport back to the airport... he has been working there for 14 years and seems genuinely invested in creating a positive experience for guests. We stayed in the mirror room which was beautiful— it was on the ground floor and opened up to the bright, airy courtyard (We also caught a glimpse into the blue apartment when walking up the stairs and it looked even more spectacular!) We had a delicious breakfast with great service every morning on the rooftop which was nicely decorated, and peaceful with flowers, birds, a swimming pool. You can see some minarets from the roof. Location also convenient, right by the Madrasa Ben Youssef. Wi-Fi worked well which was important to us. Would highly recommend a stay here!

Incredibly poor experience with this hotel. Booked via *********** which had completely the wrong address. We spent time in Marrakech searching for the place where we were follow by locals trying to “help” us. Once we found the entrance the locals then tried to charge us a fee for “helping” us. The staff did not try to intervene nor defend us, which made us feel very unsafe and awkward. After this, the staff then showed us other more expensive suites which were not booked, in order to upsell to us. We politely declined as we were very stressed and upset by the previous experience of locals trying to exploit us. We then went out at night after the receptionist booked us a taxi, this was at double the cost of a normal taxi, a tourist tax, as they say. When we returned to the Riad, at approx 1am, the receptionist asked for the full fee of our stay. We declined, and then said we would pay in the morning. This is something we had never experienced. We usually pay on check in, or check out, but never at 1am in the morning to a male that we had never met before. We paid the next morning. Then had breakfast, which was possibly the most basic we had came across the whole trip throughout Morocco. Overcooked eggs, followed by jam on toast, not good enough considering the price of the hotel per night. We the spent the next day by the pool and asked for water. It came 20 odd minutes later, warm and not chilled at all. It was clear that the hotel did not stock the water, which meant the staff had to collect the water from a nearby shop which was not cold. Again, not good enough for the standard. We were not happy at all with the hotel, we even allowed them a long period of time after we left to apologise or rectify our experience, but no such chance, which is why we have left this review. We never leave such poor reviews, ever. Poor service, poor standards and poor value. We have stayed in much better, not only in Morocco, but in Marrakech too.