Riad Mirage

The team led by Rachid was absolutely amazing. From the very moment we arrived till we left, they were just one call away. Everything we needed was at our beck and call, places to visit, how to get there etc. To cap it all, they were all friendly, warm, and always ready to help. If I have to visit Morocco again, I know the numbers to dial.

Location Near the main square and Jewish quarter. Be aware that cars cannot get to the riad so you will have a 10 minute walk with luggage. The roads are cobbled and there is rubbish and rubble to navigate. Riad As you'd expect, like a homestay/paying guest. Doors to room don't lock well. Beds were a decent size, pillows too soft, mattress hard. Little space for personal items. No mirrors. Suitable if all you need is a bed for the night but no good if you want to relax in your room as can feel claustrophobic and dark. The bathroom doors do not look and towels are not changed. Shower heads do not have the central grill so water trickles out. You will certainly not be able to wash your hair here unless you have an hour to spare!! The sink gets blocked and the safe does not work. Lock your personal items in your cases. Broken toilet seat and air conditioning is poor which is awful in 35 degree heat. There is one mirror above the sink and the walls are quite thin. Generally clean. The rooftop does not have a view and the pool is not particularly clean or inviting. Breakfast Served on the rooftop. There is one glass of orange juice per person and a choice of tea/coffee. One or two types of bread, jam & cheese, a fruit platter with apple, orange banana and Kiwi. Really quite a poor experience but we were told this is standard. We've been to Morocco many times and never experienced such a lack of interest in guests. Not really even worth waking up for - you'll get better in the medina! Service Check in is a long process and took an hour while Rashid tried to sell tours, guides and drivers to us. As we had booked restaurants and activities beforehand, service and attention quickly became poor and inattentive since the riad would not make more money from us. I should mention that they expect cash on arrival as soon as you check-in. Had we not already paid this, it is liked we would have left once we saw the tiny size of room and amenities. There were 8 of us so we had 3 rooms and each one had issues.