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Commentaires des voyageurs
4.4/5
Très bien
211 évaluation
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Évaluations vérifiées
Emplacement4.5
Commodités4.4
Service4.3
Propreté4.5
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Toutes les évaluations(211)
Évaluations positives(202)
Évaluations avec photos/ vidéo(43)
Bien situé(54)
À proximité de l'aéroport(43)
Déplacements aisés(42)
Chambres de qualité(36)
Service de navettes(13)
Superbe vue(10)
Lit confortable(7)
Calme et confortable(6)
Évaluations négatives(9)
Invité
Chambre Premium Économique
Séjour au Feb 2024
En couple
1 évaluation
4.2/5
Très bien
Publiée le 23 Mac 2024
C était propre et calme
Réponse de l'établissement: Dear Guest,Thank you for your kind feedback! We're delighted to hear that you found your stay clean and quiet. We strive to provide a comfortable environment for all our guests. We hope to welcome you back soon!Best regards,KaranGuest Service Officer
Invité
Chambre affaires classique
Séjour au Sep 2024
Voyage entre amis
1 évaluation
4.7/5
Extraordinaire
Publiée le 2 Okt 2024
Sauf qu'il n'y a pas de chaussons jetables, c'est proche de l'aéroport et il y a un petit bruit d'avions qui décollent et atterrissent. L'expérience est plutôt bonne.
Texte originalTraduit par google
Réponse de l'établissement: Dear Guest,Thank you for your feedback! We’re glad to hear you had a good experience overall and appreciated our proximity to the airport. We apologize for the lack of disposable slippers and understand how the noise from planes can be a factor. Your comments are valuable, and we hope to welcome you back for an even better stay!Best regards,KaranGuest Service Officer
Invité
Chambre Premium Économique
Séjour au Sep 2024
En famille
41 évaluation
5.0/5
Exceptionnel
Publiée le 30 Sep 2024
C'est assez proche du terminal passagers T2, à 15 minutes à pied. Le prix est moyen et la chambre ne vaut pas le prix. Cependant, vous ne pouvez pas en trouver une moins chère à côté de l'aéroport. , pas de chaussures à enlever et pratiquement pas d'articles jetables.
Texte originalTraduit par google
Réponse de l'établissement: Dear Guest,Thank you for your candid feedback. We’re glad you found our location close to Terminal 2 convenient. We apologize for the lack of complimentary items like water and slippers, and we appreciate your insights regarding the pricing. Your comments are important as we strive to enhance our offerings. We hope to welcome you back for a more satisfying experience in the future.Best regards,KaranGuest Service Officer
Invité
Chambre Premium Économique
Séjour au Sep 2024
Seul
37 évaluation
5.0/5
Exceptionnel
Publiée le 22 Sep 2024
C'était bien qu'ils m'aient donné un coupon de boisson gratuite.
Vous pouvez choisir entre bière/vin/boisson gazeuse.
La chambre est spacieuse et confortable.
C'était bien que les lumières soient vives
Il y a une navette pour l'aéroport, mais il faut payer 15$.
La réception est au dernier étage, donc c'est un peu gênant.
La vue est incroyable
Texte originalTraduit par google
Réponse de l'établissement: Dear Guest,Thank you for your lovely feedback! We’re thrilled to hear that you enjoyed the complimentary drink coupon and found your room spacious and comfortable with bright lighting. We appreciate your comments about the shuttle service and the reception location; your insights are valuable for us to improve guest experience. We’re glad you enjoyed the amazing view, and we hope to welcome you back soon!Best regards,KaranGuest Service Officer
MHLEEMEL
Chambre Première Classe
Séjour au Nov 2024
En famille
35 évaluation
4.5/5
Excellent
Publiée le 25 Nov 2024
Hotel is in a good location and generally clean. The only issue is that they forget to do housekeeping for two night.
Traduire
Réponse de l'établissement: Dear Guest,Thank you for your feedback. We’re glad to hear that you enjoyed our location and found the hotel generally clean. However, we sincerely apologize for the oversight with housekeeping during your stay. This is certainly not the standard we strive for, and we will address this with our team to ensure it doesn’t happen again. We appreciate you bringing this to our attention and hope to welcome you again soon.Kind Regards,KaranGuest Services Officer
RovieH
Chambre Premium Économique
Séjour au Okt 2024
En couple
5 évaluation
4.0/5
Très bien
Publiée le 22 Okt 2024
Nice average hotel close to airport. Can see some of the plane from our room (3rd floor) gave us an extra 30 minutes as late check out. Unfortunately has to pay $30 per night for parking so keep that in mind. Some hotel has free parking if you checked in. 15 mins walkin to the train station too.
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Réponse de l'établissement: Dear Guest,Thank you for your detailed feedback! We’re glad to hear you found our hotel nice and convenient, especially with the views of the planes and the late check-out. We appreciate your note about the parking fee and will keep it in mind for future guests. We hope to welcome you back soon for another pleasant stay!Sincerely,KaranGuest Service Officer
Invité
Chambre Premium Économique
Séjour au Nov 2024
Seul
16 évaluation
4.2/5
Très bien
Publiée le 25 Nov 2024
It's a great place to stay if you have an early morning flight and the interior of the hotel is funky, modern, spacious and colourful. The customer service from the hospitability staff can be better as the young male staff seemed more preoccupied with his tasks than providing great customer service. There needs to be vegan gluten free meals available as there were nothing for vegans except for plain pringles and Smith's originals. The toilet button should be positioned higher instead of closing down the toilet lid in order to find the flush button and the shower sewer needs to be more wider as the water was overflowing onto the bathroom floor. I booked a shuttle bus to domestic airport early in the morning for my flight and it would be great if this service was offered in the evening at Mascot station for those getting to the airport for an early morning flight with heavy luggages. Other than that, comfortable bed and bedroom and immersive reception and cafe area.
Traduire
Réponse de l'établissement: Dear Guest,Thank you for your thoughtful feedback. We’re glad to hear that you enjoyed the hotel’s modern, spacious, and colorful interior, as well as the comfort of the bed and the reception and cafe areas. We also appreciate your comments regarding customer service, vegan and gluten-free meal options, and the bathroom facilities. We’ll be sure to address these points with our team to improve future guest experiences. Your suggestion for evening shuttle service is also valuable, and we will look into this for the convenience of our guests. We hope to welcome you again soon!Kind Regards,KaranGuest Services Officer
GorGor
Chambre Premium Économique
Séjour au Mei 2024
Voyageur d'affaires
6 évaluation
3.7/5
Publiée le 6 Mei 2024
The hotel is under Accor Hotel Group, Behind it is Quest hotel of the same group. Both are convenient for travellers flying in the early morning. I could see the aircrafts landing and taking off in front of window. Room is small but cozy. Bed is comfy and has an impressive bathroom. The front desk staff offered me a wake up call at 4.am for a shuttle bus leaving at 5am to international departure hall. Finally no call happened, I was dissatisfied with this. Fortunately I set one wake up call at 4:20am on my iPhone .
Traduire
Réponse de l'établissement: Dear Guest,Thank you for your detailed feedback! We're glad to hear you found our hotel cozy and enjoyed the view of the aircraft. However, we sincerely apologize for the missed wake-up call; this is not the standard of service we aim to provide. We appreciate your understanding in setting your own alarm and will address this issue with our team to prevent it from happening in the future. We hope to welcome you back for a better experience!Best regards,KaranGuest Service Officer
Carrie Maione
Chambre Premium Économique
Séjour au Apr 2024
En couple
18 évaluation
3.5/5
Publiée le 8 Apr 2024
We took a night flight from Tasmania to the hotel and walked for about 15 minutes at T2. The hotel front desk is on the 7th floor and the customer service staff are very friendly. It takes 20 minutes from the hotel to the train station to reach the city.
Traduire
Réponse de l'établissement: Dear Guest,Thank you for sharing your experience! We're glad to hear you had a pleasant walk from T2 and found our front desk staff friendly. It’s great that you enjoyed the convenience of our location and the ease of reaching the city by train. We hope to welcome you back soon for another enjoyable stay!Best regards,KaranGuest Service Officer
HSIAO TIAN
Chambre Premium Économique
Séjour au Sep 2024
Voyageur d'affaires
434 évaluation
5.0/5
Exceptionnel
Publiée le 15 Sep 2024
Location: The hotel’s location is excellent, conveniently situated near [major attractions, restaurants, or business centers]. It made exploring the city quite easy.
Cleanliness: The cleanliness of the hotel was pleasant. Both the room and common areas were well-maintained, contributing to a comfortable stay.
Comfort: Overall, the comfort of the hotel was also pleasant. The room was well-furnished, and I found the bed and furnishings to be satisfactory.
Traduire
Réponse de l'établissement: Dear Guest,Thank you for your detailed feedback! We’re delighted to hear that you found our location excellent for exploring the city and that you appreciated the cleanliness of both your room and the common areas. It’s great to know that you found the comfort of the hotel satisfactory, with well-furnished accommodations. We look forward to welcoming you back for another enjoyable stay!Best regards,KaranGuest Service Officer
DebP
Chambre Premium Économique
Séjour au Ogo 2024
Seul
1 évaluation
4.5/5
Excellent
Publiée le 11 Sep 2024
The experience is really great staying in the hotel. Location is good but little walk from bus and train station. The staffs are excellent and very prompt service and response to any room request.
Traduire
Réponse de l'établissement: Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience during your stay and appreciated our location, even with a little walk to the bus and train stations. It’s fantastic to know that our staff provided excellent and prompt service. We look forward to welcoming you back for another enjoyable visit!Best regards,KaranGuest Service Officer
MTse1070
Chambre économique
Séjour au Ogo 2024
Seul
21 évaluation
4.0/5
Très bien
Publiée le 16 Sep 2024
Was on my way to Jakarta, took a flight and booked the hotel on the day of travel.
Location is ok, close to Mascot, 10-15 walks to the Main Street for Asian foods.
Hotel is very basic in terms of amenities, would only recommend if you need for transiting for a flight.
Traduire
Réponse de l'établissement: Dear Guest,Thank you for your feedback! We’re glad our location was convenient for your travels and that you found it easy to access nearby Asian food options. We appreciate your comments about the amenities and understand your perspective for transit stays. We hope to welcome you back if your travels bring you this way again!Best regards,KaranGuest Service Officer
RATTEP
Chambre Premium Économique
Séjour au Apr 2024
En couple
2 évaluation
4.5/5
Excellent
Publiée le 13 Mei 2024
Everything is good. Roomis clean. Location is near airport T2
Traduire
Réponse de l'établissement: Dear Guest,Thank you for your feedback! We’re glad to hear that everything was good during your stay, that your room was clean, and that you appreciated our location near T2. We hope to welcome you back soon!Best regards,KaranGuest Service Officer
Jac
Chambre Premium Économique
Séjour au Feb 2024
Seul
11 évaluation
4.5/5
Excellent
Publiée le 13 Feb 2024
Decent location. Reception was located at the top of the building which I found a bit strange. They gave me a key card that didn’t work but resolved the issue quickly and gave me a free drink voucher.
Traduire
Réponse de l'établissement: Dear Guest,Thank you for sharing your experience! We're glad you found our location decent and appreciate your understanding regarding the reception being on the top floor. We're also happy to hear that our team resolved the key card issue quickly and provided a complimentary drink voucher. We hope to welcome you back for an even smoother stay!Best regards,KaranGuest Service Officer
Invité
Chambre Premium Économique
Séjour au Nov 2023
Voyageur d'affaires
35 évaluation
4.5/5
Excellent
Publiée le 3 Dis 2023
Room is small but suitable. Walk from domestic terminal to hotel is acceptable, from international must be shuttle bus or Uber!
Simply breakfast with coffee and bread.
Traduire
Réponse de l'établissement: Hi,Thank you for your feedback. We trust you enjoyed your stay at the hotel and look forward to welcoming you back in the near future.Kind Regards,Amit SuriGuest Services Team