Évaluations de Citadines Connect Sydney Airport

Réponse de l'établissement: Dear Guest,Thank you for your kind feedback! We're delighted to hear that you found your stay clean and quiet. We strive to provide a comfortable environment for all our guests. We hope to welcome you back soon!Best regards,KaranGuest Service Officer

Réponse de l'établissement: Dear Guest,Thank you for your feedback! We’re glad to hear you had a good experience overall and appreciated our proximity to the airport. We apologize for the lack of disposable slippers and understand how the noise from planes can be a factor. Your comments are valuable, and we hope to welcome you back for an even better stay!Best regards,KaranGuest Service Officer

Réponse de l'établissement: Dear Guest,Thank you for your candid feedback. We’re glad you found our location close to Terminal 2 convenient. We apologize for the lack of complimentary items like water and slippers, and we appreciate your insights regarding the pricing. Your comments are important as we strive to enhance our offerings. We hope to welcome you back for a more satisfying experience in the future.Best regards,KaranGuest Service Officer

Réponse de l'établissement: Dear Guest,Thank you for your lovely feedback! We’re thrilled to hear that you enjoyed the complimentary drink coupon and found your room spacious and comfortable with bright lighting. We appreciate your comments about the shuttle service and the reception location; your insights are valuable for us to improve guest experience. We’re glad you enjoyed the amazing view, and we hope to welcome you back soon!Best regards,KaranGuest Service Officer

Réponse de l'établissement: Dear Bells,Thank you for your fantastic 4.2 rating and your glowing review! We're absolutely thrilled to hear you had such a wonderful stay and that you're already planning your return.We're so glad you found the king bed comfortable and that you loved the swinging chairs on the top floor – it's definitely a guest favorite for plane watching! We're happy you found the amenities and cleanliness to your satisfaction, and especially delighted that you were pleased with our service.We appreciate you taking the time to share your experience, and we can't wait to welcome you back for another enjoyable stay!Warmest regards,AmyAssistant Guest Service Manager

Réponse de l'établissement: Dear Anonymous,Thank you for your wonderful feedback! We are delighted to hear that you had an excellent stay and enjoyed our friendly service, welcoming environment, and beautiful views. Your kind words motivate our team to continue providing exceptional experiences for our valued guests. It was our pleasure to have you with us, and we look forward to welcoming you back for another memorable stay. If there is anything we can do to enhance your next visit, please do not hesitate to let us know.Best regards,NileshGuest Service Officer

Réponse de l'établissement: Dear Allan,Thank you for sharing your feedback. We’re delighted you appreciated the hotel's artsy ambiance, city views, and proximity to the airport. Your suggestion about transportation is valuable, and we’ll continue striving to enhance convenience for our guests.Best regards,NileshGuest Service Officer

Réponse de l'établissement: Dear Guest,Thank you for your wonderful feedback! We are delighted to know that you had such a positive experience. Your happiness is our priority, and we truly appreciate your kind words. We look forward to welcoming you again soon!Best regards,NileshGuest Service Officer

Réponse de l'établissement: Dear Guest,Thank you for your feedback. We appreciate you taking the time to share your experience, and we're sorry to hear that your stay in Room 207 on level 2 was not up to your expectations.We understand that you rated your overall experience a 3.5, with the following scores: Surroundings 4, Amenities 3, Cleanliness 2, and Service 5. We are particularly concerned about your cleanliness rating of 2. A dirty room is unacceptable, and we sincerely apologize for this.We are taking your feedback seriously and will immediately investigate the cleanliness issues in Room 207. We will also review our cleaning procedures to ensure this does not happen again.We are glad to see you rated our service a 5. We always aim to provide excellent service to our guests. We hope that despite the cleanliness issues, the service you received was positive.We value your feedback and hope you will consider staying with us again in the future so we can demonstrate our commitment to providing a clean and comfortable stayWarmest regards,AmyAssistant Guest Service Manager

Réponse de l'établissement: Dear Wong,Thank you for your kind words and for taking the time to share your feedback. We are delighted to hear that you had an excellent experience and appreciated our service and hygiene standards. Ensuring a comfortable and memorable stay for our guests is our top priority, and your recognition motivates us to continue providing exceptional hospitality. We truly value your support and look forward to welcoming you again in the future.Best regards,NileshGuest Service Officer

Réponse de l'établissement: Dear Guest,Thank you for your detailed feedback! We’re glad to hear you found our hotel nice and convenient, especially with the views of the planes and the late check-out. We appreciate your note about the parking fee and will keep it in mind for future guests. We hope to welcome you back soon for another pleasant stay!Sincerely,KaranGuest Service Officer

Réponse de l'établissement: Dear Simon.N,Thank you for sharing your feedback. I sincerely apologize for the inconvenience caused during your stay, particularly regarding the air conditioning issue and our team's lack of timely follow-up. This is certainly not the standard of service we aim to provide, and I truly regret that we fell short. Please be assured that your comments have been shared with the relevant departments for immediate review and improvement. We value your feedback, and I hope we will have an opportunity to restore your confidence in a future visit.Warm regards,Nilesh | Guest Service OfficerCitadines Connect Sydney Airport, Sydney

Réponse de l'établissement: Dear AnSw,Thank you very much for choosing to stay at Citadines Connect Sydney Airport and for taking the time to share your kind feedback. We are delighted to hear that you found our location convenient, and that our clean, quiet rooms and friendly service contributed to a pleasant stay. Your comments are a great encouragement to our team as we strive to provide a comfortable and welcoming experience for all our guests. We look forward to welcoming you back in the near future.Warm regards,Nilesh | Guest Service OfficerCitadines Connect Sydney Airport, Sydney

Réponse de l'établissement: Dear Guest,Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear you found the room comfortable and peaceful despite our close proximity to the airport. We're also pleased you appreciated our sustainability efforts—it’s something we’re continuously working to improve. Your feedback is truly valued and encourages us to keep providing a restful and responsible stay for all our guests. We look forward to welcoming you back in the near future.Warm regards,Nilesh | Guest Service OfficerCitadines Connect Sydney Airport, Sydney