Évaluations de Hotel Fine Garden Matsuyama

Réponse de l'établissement: Dear guest,Thank you very much for your feedback and for choosing to stay with us. We are delighted to hear that you enjoyed the spacious room with a queen-size bed and the various amenities provided, including the microwave, refrigerator, TV, massage chair, and the Jacuzzi with a TV.We sincerely apologize for the disturbance caused by the noise from the window moving with the wind. We understand how important a good night's sleep is, and we regret any inconvenience this may have caused you. Please know that we take your feedback seriously, and we will investigate the issue to ensure a more comfortable experience for our guests in the future.We appreciate your understanding and hope that, despite this inconvenience, you were able to enjoy the other aspects of your stay. If there is anything else we can do to make it right or if you have any further feedback, please feel free to let us know.Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for an even better experience.Sincerely,

Réponse de l'établissement: Cher invitéMerci d'avoir choisi de rester avec nous et d'avoir pris le temps de partager vos commentaires. Nous apprécions votre soutien continu.Nous nous excusons si l'emplacement vous semble un peu flou et nous vous assurons que nous recherchons activement des moyens d'améliorer l'accessibilité.Nous sommes heureux que vous ayez passé un séjour confortable.Notre équipe s'engage à faire de chaque client une expérience mémorable, et nous apprécions votre contribution car elle nous aide à améliorer nos services. Si vous avez d'autres suggestions ou questions, n'hésitez pas à nous contacter. Au plaisir de vous accueillir à nouveau pour un autre séjour agréable. Cordialement

Réponse de l'établissement: Thank you for your feedback! We're delighted to hear that you enjoyed the design of our hotel building and found it convenient to enter from any side of the parking lot. We're also glad to hear that our room signage made it easy for you to locate your room upon check-in.At our hotel, we strive to provide our guests with a comfortable and convenient experience, so it's great to hear that you found everything you needed inside the room to make your stay enjoyable. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future!

Réponse de l'établissement: Thank you for your positive feedback! We’re delighted to hear that you enjoyed our spacious rooms, good service, and amenities. We’re also pleased that you found the free parking to be a valuable addition to your stay. If there’s anything else we can do to enhance your experience, please don’t hesitate to let us know. We look forward to welcoming you back!