Swisstouches Spa Resort

Birthday in BaoJi: The Swisstouches Hot Spring Hotel property is nice and involves a Master Plan for “In Tang Dream Town” development. I enjoyed my room spa enough, but there are bath houses, steam rooms, and a spa. I chose to eat dinner in my room and kept to room service for breakfast. The sleeping is comfortable and the walk with photos. There is a book room, cafe, and some restaurants. I saw a Lego store, but not a gift shop. Multitude of tea houses. Stayed just one night. An hour from xX’an by train plus 30 minutes to drive. The car ride is 90 minutes from west Xi’an. Lots of families here and property investors. Decor is lovely, there’s shuttle service, and walking areas. Note: Construction in area. Culture block down the street open at night. Service and remedy attentive. Thank you.

An amazing hotel with wonderful staff. The bellhop was great, they came to meet me from my taxi and carried my luggage in. After checking, I was shown to my room and then given a tour of the facilities. A big shout out to the restaurant managers Ricky and Martin who were very personable and assisted me as I don’t speak Chinese. Everything was superb, the room was lovely with a huge tub, and the hot spring pools were excellent and not crowded which enhanced my mood and helped me to relax. The hotel really knows how to look after their guests, they have happy hour, daily fruit, a free mini bar and welcome snacks in the room including desserts and candy, plus they give a checkout gift of permission fruit in a lovely gift bag. Additionally, I had a wonderful (and free) meditation session, the instructor explained in Chinese, and a staff member translated, highly appreciate this level of customer service. They also have buggy to take guests to the car park, and waited with me until my taxi arrived. The hotel staff also manage their pets well, often taking the dogs for a walk. Breakfast and buffet were extensive and enjoyable, and the a la carte restaurant serve lovely food. This is a very special place, will come back for sure.

淡季出行，性價比還是不錯呢。 酒店前台説我第一次來，所以給我升級了房間😇😁開心😃。酒店會有管家孫子怡提前聯繫，告知你入住事宜，認真介紹酒店設施等，不錯哦👍🏻👍🏻 温泉♨湯池都開了，環境很不錯，水質乾淨。 房間裏面有私湯，送了泡湯葯包，晚上在房間享受泡湯的樂趣。 入住酒店會送水果，蛋糕，飲料等。😁 有機會再來玩。

房間設施完善，舒適，特別是客服管家孫子怡，從我們到酒店停車場就讓擺渡車在那裡接我們，帶我們去辦理入住，再送我們去客房，貼心的給我們準備了小童用品，講解了房間裏的設施及使用方式，出行遊玩也給了我們很多建議，使我們這次的旅途很愉悦，下次過來還會選擇入住

先説説優點吧 1.辦理入住的小哥服務很好，説話謙遜有禮貌（在酒店見到服務最好的） 2.環境衞生各方面來説也不錯 缺點！！！！！ 1.酒店寫的3點辦理入住，我們一點多就到了去温泉玩到4點了問管家房間好了嗎，得到的答覆是沒好因為前一天滿房了打掃不出來，讓我們理解一下，這是你們酒店的問題客人憑什麼承擔。 2.温泉裏面工作人員服務差，基本沒什麼服務，不如隔壁御龍灣。並且親眼看見工作人員將別人喝過的水又倒進了新的水裡，很噁心。 3.池子不管數量，種類，大小都不如隔壁御龍灣，鳳凰温泉。並且去的當天還有一小片區域未開放。 4.一千七的酒店還不如全住會二三百多的酒店，床品還是有補丁的，馬桶也是普通的，房間中規中矩，如果為了泡私湯來可以選別家，這因為服務品質對不上這個價格。 5.感覺管家用處不大，可能要管的客人很多，回消息不是很及時，但是我們這個管家挺熱心也在幫我們搬行李。 6.休息區工作人員態度巨巨巨巨巨差，問啥都不耐煩。

整體很好。温泉池子很多，服務人員很有素質，乾淨衞生。有兩個泳池，小朋友非常喜歡。餐飲簡單但該有的都有。環境很好。管家孫子怡事事有迴應，服務態度非常好。推薦給所有帶小朋友出行的朋友們。