Évaluations de DoubleTree by Hilton Melbourne

Réponse de l'établissement: Hi there,Thank you for sharing your experience staying with us. It's lovely to know that you thought the warm Choc Chip Cookie that you received when you checked in was great. We also appreciate your kind words about the Team and know they will be grateful for your kind words about how friendly and pleasant they are.We hope to have the opportunity to welcome you back again in the future.Warm regards,Brittany & the Team at DoubleTree by Hilton Melbourne - Flinders Street

Réponse de l'établissement: Hi there, Thank you for taking the time to share a review on your experience. We're disappointed to read that you did not enjoy certain elements of your stay with us, and appreciate you sharing your valuable feedback. As we always aim to deliver an exceptional Guest experience, this is definitely not the standard we strive for and will ensure to take it on board with our Team. We hope to get the chance to welcome you back again for an improved experience. Warm regards, Alexandra & the Team at DoubleTree by Hilton Melbourne - Flinders Street

Réponse de l'établissement: Hi there, Thank you for sharing a review on your experience. We are grateful to know that you found your room to be comfortable and clean, and our Team Members appreciate your kind words about them. It is also nice to read that you enjoyed our central location on Flinders Street, and we would love to have you stay with us again with a warm Welcome Cookie waiting upon arrival. Warm regards, Alexandra & the Team at DoubleTree by Hilton Melbourne - Flinders Street

Réponse de l'établissement: Dear Ho Fung, Thank you for sharing a review on your recent stay. We are delighted to know that you enjoyed our central location on Flinders Street and hope to welcome you back again in the future. Warm regards, Alexandra & the Team at DoubleTree by Hilton Melbourne - Flinders Street

Réponse de l'établissement: Dear Hajeinthan,Thank you for taking the time to share your experience staying at the Hotel. We're delighted to hear you had a 5 out of 5 stay and how we were able to take care of all your needs to have a pleasant holiday.We hope to welcome you back again in the future.Warm Regards,Brittany & the Team at DoubleTree by Hilton Melbourne - Flinders Street

Réponse de l'établissement: Hi there,Thank you for sharing a review. We are delighted to know that you found our Hotel to be 'nice' and are grateful that you enjoyed our central location on Flinders Street, making it convenient for you to get around the city of Melbourne. We're disappointed to hear your concerns about the safety in the neighbourhood and if you wish to share any further comments, don't hesitate to get into contact with our Team Members. We hope to welcome you back again in the future. Warm regards,Alexandra & the Team at DoubleTree by Hilton Melbourne – Flinders Street

Réponse de l'établissement: Dear Stitchie, Thank you very much for taking the time to write us feedback. We are very happy that you enjoyed your stay with us, calling out the comfy room, welcome cookie, and good location near free tram stops and food options. It is great to hear that you made it to the beautiful Yarra River across the street from the hotel as well during your stay. We hope to potentially welcome you back to the hotel in one of our rooms with a more open view. Warm regards,Martina & The Team at DoubleTree by Hilton Melbourne- Flinders Street

Réponse de l'établissement: Dear Choon, Thank you for taking the time to share such lovely feedback. We are honored to read that your visit to our Hotel has been ‘incredible’, and that our service has been great throughout your stay with us. It’s also nice to know that you enjoyed our facilities and the ‘beautiful’ design of the Hotel. Our Team Members appreciate your kind words about them going above and beyond for you to ensure an excellent experience, and hope to welcome you back for another comfortable stay in the future. Warm regards,Alexandra & the Team at DoubleTree by Hilton Melbourne – Flinders Street

Réponse de l'établissement: Hi There,Thank you for sharing your experience staying with us. We're delighted to hear that you enjoyed your visit to the Hotel. Our Team will be grateful for your kind words about how friendly they were and hope to welcome you back again in the future. Warm Regards, Brittany & the Team at DoubleTree by Hilton Melbourne - Flinders Street

Réponse de l'établissement: Hi there,Thank you for sharing a review on your experience. We are disappointed to read that you did not enjoy the room service provided, and appreciate the opportunity to learn from your feedback. As we always aim to deliver an exceptional Guest experience, this is definitely not the standard we try to achieve and if you wish to share any further comments, we encourage you to get in touch with our Team. However, we appreciate your kind words, calling out the friendly Team Members and hope to get the chance to welcome you back for an improved experience. Warm regards, Alexandra & the Team at DoubleTree by Hilton Melbourne - Flinders Street

Réponse de l'établissement: Hi There,Thank you for sharing your stay with us. We appreciate your feedback and are glad to hear the Team were able to accommodate your request for a room change. Hopefully we will see you again soon.Warm Regards,Brittany & the team at DoubleTree by Hilton Melbourne - Flinders Street

Réponse de l'établissement: Dear Melody,Thank you for taking the time to share your experience with us. We're delighted to hear that you love the Hotel, calling out the perfect, central location on Flinders Street, and how close we are to lots of restaurants, free trams and Flinders Street Station. It's also lovely to know you appreciated the good service from our Team and the warm Choc Chip Cookie on arrival.Our Team hope to have the opportunity to welcome you back again in the future.Warm regards,Brittany & the Team at DoubleTree by Hilton Melbourne - Flinders Street