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5 étoiles

InterContinental Hotels Melbourne, an IHG Hotel
4.3/5130 Commentaires

InterContinental Hotels Melbourne, an IHG Hotel

CBD Melbourne|À 0.23km de la Musée de l'immigration
Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.
Crown Towers Melbourne
4.5/5143 Commentaires

Crown Towers Melbourne

CBD Southbank|À 0.35km de la Musée de l'immigration
I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

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Petit déjeuner

Treasury on Collins
4.7/565 Commentaires

Treasury on Collins

CBD Melbourne|À 0.28km de la Musée de l'immigration
J'ai dû réfléchir un peu à ma notation pour cet hôtel, et même si je voulais lui donner cinq étoiles, il y avait quelques questions qui l'ont enfin traînée vers quatre. Ne me trompez pas, c'était un grand hôtel et un plaisir d'expérimenter. La star de l'émission est sans aucun doute le bâtiment lui-même, et c'est ce qui m'a ensuite attiré. Le petit déjeuner sur la mézzanine était un plaisir particulier, entouré de l'architecture impressionnante et de petits noeuds à l'histoire de l'immeuble. Le personnel était professionnel, courtois et flexible. Innocent, vraiment. Bien fait pour tous. Mes questions étaient mineures, mais encore, j'ai payé plus de 350 $ par nuit pour rester ici, donc mes attentes sont élevées pour un rang de cinq sur cinq : - Les chambres étaient de taille raisonnable et le lit était confortable, mais les salles de bains en particulier sont un peu fatiguées-paraître et peut être due à la rénovation dans les cinq prochaines années ou si. L'alignement de la chambre était également un peu étrange car, malgré une grande taille de studio, le lit était placé juste à côté de la porte de la salle de bains; - La fenêtre a regardé un autre bâtiment, un plancher commercial, Il n'y a pas de vue (sauf si vous ne voyez pas les professionnels travailler sur les ordinateurs est votre chose); - Le gym est une partie importante d'un séjour d'hôtel pour moi, et mes attentes étaient un peu plus élevées pour le prix par nuit. Nous avons fait face aux équipements limités disponibles, mais je dois admettre que j'étais un peu déçu; - Le petit déjeuner, bien que bon, n'avait pas assez la variété que j'ai attendu de 300 $+ par nuit hôtels. Il est possible que cela soit dû à la limite de l'espace disponible, car la mezzanine est très étroite. Je pense que mes attentes étaient un peu plus élevées en ce qui concerne le point de prix.

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Vous recherchez des hôtels à Musée de l'immigration ? Consultez les prix et choisissez la meilleure offre pour votre séjour.
Oaks Melbourne on Market Hotel
4.5/569 Commentaires
CBD
L'emplacement est bon, il est très pratique d'aller partout, il y a des équipements de cuisine dans la chambre et il y a de nombreux parkings payants à proximité. Vous pouvez marcher jusqu'à la gare de Southern Cross, ce qui est bien dans l'ensemble.
Clarion Suites Gateway
4.3/5110 Commentaires
CBD
Cet hôtel est toujours très bien, la chambre et le hall sont séparés et il y a une cuisine pour cuisiner. L'emplacement est très bon, et c'est très pratique pour manger autour !
W Melbourne
4.2/597 Commentaires
CBD
Fantastique!!!!! Quelle merveilleuse, cool, confortable, grande nourriture et un tel personnel professionnel et ami. Nous aimé notre séjour et nous ne pouvions pas le défaut. Cette attention aux détails. L'expérience la plus mémorable de chauds chauds de toilette aussi. Nous serons de retour. Merci W pour un magnifique week-end de anniversaire
Vibe Hotel Melbourne
4.5/574 Commentaires
CBD
L'hôtel Vibe est très bon, mais il est très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon La location est fabuleuse avec des trams devant, hors de la place de stationnement dans les pierres jeter (et avec un bon de la rendre moins cher comme des chips pour le parking urbain) chauffé dans la piscine intérieure pour nommer quelques-uns. Les chambres sont très confortables et confortables, et vous avez besoin de toutes les installations. Le personnel de l'hôtel était très bien, très utile et ajoutait un grand séjour en général. Il y avait un bruit de rue (les vues de la ville étaient néanmoins valables pour tout problème de bruit), mais il ne nous a certainement pas gardés au dessus.
InterContinental Hotels Melbourne, an IHG Hotel
4.3/5130 Commentaires
CBD
Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.
Collins House Apartments by CLLIX
4.5/577 Commentaires
CBD
L'appartement très propre au milieu de la ville La réception est très gentille je suis vraiment recommandée pour les personnes qui visitent Melbourne.. . Merci Collins appartement

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