Hôtels proches de Casa Santos Lugo Juan Pablo II, Mérida

Je reste deux fois dans cet hôtel ! Très bon et le personnel très gentil La grande taille et près du centre-ville ont beaucoup de restaurants et beaucoup de taco boutique peut manger ! Très bon 🌈

Très bon séjour au Mundo Impérial à Mérida. Personnel accueillant, serviable et réactif. Un gros + pour le restaurant au sein de l’hôtel : Cuna. Nous avons très bien mangé matin et soir dans ce restaurant. Le petit déjeuner est à la carte, ce n’est pas un buffet, ce qui lui permet d’être de très bonne qualité. Je vous conseille d’y aller les yeux fermés. A savoir que l’hôtel n’est pas situé dans le centre et il n’est pas possible de s’y rendre à pieds, ça fait loin. Nous avons également profité de la salle de sport. Chambre spacieuse, moderne et propre.

Nous avons choisi d'obtenir une chambre avec deux lits au deuxième étage, qui était assez spacieux et lumineux. Les lits étaient très confortables, la salle de bains attrayante avec beaucoup d'eau chaude (bien que, comme dans d'autres endroits, l'eau ait besoin de courir un peu pour être chaude). J'ai aimé qu'il y avait beaucoup de places pour mettre les choses, et la chambre était un endroit agréable pour se retirer à la fin de la journée. Il y avait plusieurs zones de sièges extérieures, dont nous avons profité depuis que je dors un peu plus tard que mon mari, qui saute sur son ordinateur tôt. La location est très bonne, à une distance de marche facile de la place principale, Paseo del Montejo Avenue, et de nombreux restaurants. Le petit déjeuner est un petit déjeuner très bon, le café est très bon, le personnel est très agréable et très utile.

This hotel has water issues like everyone is talking about. They have to tank the water in and they constantly run out. It ran out on a Sunday so they could not get more water. They blamed the restaurant that rents out of their building for leaving a tap on that didn’t help fight that we couldn’t shower for a day. Then the days we could shower the water was always cold. I overheard them giving gas that were definitely from Mexico Free breakfast for the inconvenience but for the Canadian American guest they offered nothing. I called them out on it and said this was unfair. The front desk was completely rude said it wasn’t their problem and that their manager wasn’t in on Sunday to take care of this, and that was from a previous day, I spoke to those guest and they said that’s not true and that they got it because of the cold water and lack of water issues. The location is good. The hotel is clean, but it is falling apart. Nothing works and the toilet can’t flush paper which meant you had to put dirty paper towels in the garbage next to the toilet. They also try to charge you for everything like if you lose a room key which cost them pennies they want to charge you a fee for issuing a new one and you don’t even get a second one so you constantly have to be with your people they also threaten to charge us for taking the towels to the beach, and then upon arrival, they said that my kids because they were over 12 had to pay I said you had to buy another room. I would stick to the chain hotels from the US as they would never treat their customers like this customer service in Mexico is really sad. the only highlight was the cleaning staff. The hotel is extremely clean and they are very attentive.

J'ai tout d'abord été très surpris par l'absence de fenêtres. Effectivement elles sont bien cachées car elles se trouvent au plafond, c'est un peu déconcertant au début mais on s'y fait d'autant plus que la décoration est digne d'une galerie d'art contemporain ! Chambre spacieuse, décoration original, silence, propreté, confort tous les facteurs sont présents pour passer une bonne nuit. Je vous recommanderai surtout d'aller vous restaurer car ils présentent une carte ou le rapport qualité prix et vraiment intéressant. je tiens à féliciter le Chef cuisinier qui fait preuve d'originalité et de goût !

Il est courant d'y rester et sans aucune plainte. Sauf pour le lit que nous avons touché cette fois qui était un peu inconfortable. pour le petit déjeuner c'était bien. les collaborateurs sont des gens sympas quand vous demandez leur aide.

Just spent 2 nights here but found the hotel to be well connected with free parking, shopping and restaurants; what else do you need? It is actually connected to a shopping center that has a Walmart. We ate at two of the three restaurants located in the mall and found others that we tried as well. Nice décor and good size comfortable rooms. Hope to return one day.

Beautiful, elegant property, large pool is gorgeous, very relaxing and calming, very romantic, excellent service, I liked that more locals come here to visit, it doesn't feel touristic, has more authentic feel. The property has obviously the hacienda style but also mixed with Asian style, which I love. The spa was beautiful inside, and also an amazing experience, was second best massage I have ever had, the Banyan Tree in Bangkok is better, the experience was similar but not on the same level as Bangkok. The food was excellent, flavorful (except the verde chilaquiles, a little bland, but that probably not the region's specialty), the pibil and lime soup was best I ever had next to Kinich restaurant, I loved the molletes, it was really good, different style than Mexico City but very good and filling, loved the pickled tomatoes on top. I love that they support the local community and buy food from them, this is really nice that the hotel gives back to the community. My suggestions, since they are expanding is add free environmentally safe citrus spray to guests for mosquitoes like they do in Thailand, we stayed in the Xcanatun room with private pool, maybe have that pool a little heated, the bathtub in the room really for just one person, maybe make it big enough for couples to take a bath together, that would be really nice. Also, I am very picky about my cocktails, I get it, this location is in an obscure place, but it is part of Banyan Tree Group, people are paying a lot for the rooms, they need to up their game where drinks are concerned, why can't I get a mezcal sour (with egg white) - maybe they should compare with Mexico City's Four Season's Fifty Mils Bar and Carlotta at the Ritz Carlton, drinks like Lola Bunny with carrot juice, habernero syrup, beet shrub, lemongrass, gin or spicy cucumber mezcal sour at the Ritz, with chapulin salt - the cocktails at Xcanatun they think adding Sprite to cocktails makes it a good combination, Sprite is worst thing you can add to a cocktail. Also you shake the cocktails with ice but generally if you put ice in the cocktail it will melt and water down the drink. Albeit, my husband said this is the best room he has ever stayed at, that this was better than Qualia in Hamilton Island....