Hôtels proches de Dean of the Chapel of Santa Isabel, Mérida

We stayed here for one night in December 2022. The hotel is very well located, just a couple of blocks from the main square. All around there are plenty of shops and restaurants. We stayed on the 10th floor and there was little noise. We stayed in what I think is called a ”studio” room, which was quite small: not much room around the bed. Other people in our group stayed in rooms with two double beds and their rooms were quite large. Overall, the hotel was ok, but not flash.

This hotel is in a nice part of Merida centro. It has a very lovely central courtyard though the pool seems larger in the pictures than in reality. It seemed popular with the residents though. There is a small eatery attached that can give you a very reasonably priced breakfast. The ladies who run it are lovely. Actually all the staff were great. The staff is probably the best part of this hotel. They helped me with so many things from laundry to how much a taxi should cost, always patient and pleasant. The rooms are definitely a bit tired but serviceable. The housekeeping staff kept everything clean and stocked. I did enjoy the honey shampoo, but not a lot of hot water, though the heat makes that ok. Also there are four floors and no elevator so if stairs are a problem keep that in mind when making a reservation. There is a very inexpensive and very yummy taco shop across the street. Overall good value for money.

Nous avons choisi d'obtenir une chambre avec deux lits au deuxième étage, qui était assez spacieux et lumineux. Les lits étaient très confortables, la salle de bains attrayante avec beaucoup d'eau chaude (bien que, comme dans d'autres endroits, l'eau ait besoin de courir un peu pour être chaude). J'ai aimé qu'il y avait beaucoup de places pour mettre les choses, et la chambre était un endroit agréable pour se retirer à la fin de la journée. Il y avait plusieurs zones de sièges extérieures, dont nous avons profité depuis que je dors un peu plus tard que mon mari, qui saute sur son ordinateur tôt. La location est très bonne, à une distance de marche facile de la place principale, Paseo del Montejo Avenue, et de nombreux restaurants. Le petit déjeuner est un petit déjeuner très bon, le café est très bon, le personnel est très agréable et très utile.

Le personnel de l'hôtel, en particulier notre gardien Adam et notre cloche-hop Williams, nous a offert un service excellent, des sourires et une conversation formidable. Williams nous a donné de nouveau de la fois des conseils sur les choses à faire, des lieux à manger, et de la musique à écouter autour de la ville qui a complètement changé notre voyage.

This hotel has water issues like everyone is talking about. They have to tank the water in and they constantly run out. It ran out on a Sunday so they could not get more water. They blamed the restaurant that rents out of their building for leaving a tap on that didn’t help fight that we couldn’t shower for a day. Then the days we could shower the water was always cold. I overheard them giving gas that were definitely from Mexico Free breakfast for the inconvenience but for the Canadian American guest they offered nothing. I called them out on it and said this was unfair. The front desk was completely rude said it wasn’t their problem and that their manager wasn’t in on Sunday to take care of this, and that was from a previous day, I spoke to those guest and they said that’s not true and that they got it because of the cold water and lack of water issues. The location is good. The hotel is clean, but it is falling apart. Nothing works and the toilet can’t flush paper which meant you had to put dirty paper towels in the garbage next to the toilet. They also try to charge you for everything like if you lose a room key which cost them pennies they want to charge you a fee for issuing a new one and you don’t even get a second one so you constantly have to be with your people they also threaten to charge us for taking the towels to the beach, and then upon arrival, they said that my kids because they were over 12 had to pay I said you had to buy another room. I would stick to the chain hotels from the US as they would never treat their customers like this customer service in Mexico is really sad. the only highlight was the cleaning staff. The hotel is extremely clean and they are very attentive.

This hotel looks and sounds good, but don't be fooled! First the few good things about our 6 day stay: 1) The bed and pillows were comfy. 2) The breakfast buffet was very good and there was a great variety of dishes to pick from. 3) The maid did a very good job of cleaning each day and we gave her a good tip. Now for the long list of bad things - the reason I gave it 1 star and said DO NOT STAY HERE! 1) We stayed in the Master Suite (4 adults and 1 child; 2 bedrooms and 2 bathrooms). My wife and I had the room with a queen bed and the Spa Tub. 2) The Spa (jacuzzi) did not work. When I tried to fill the tub with water, very fowl smelling water came out of the jets. It was a STRONG sulfur smell! 3) I am a 78 year old in pretty good shape, but I had a very hard time taking a shower in this tub, because there was no way to hold on and the tub surface was very slippery. Very dangerous!!! 4) When you leave the room and take the key with you, all the power shuts off. No A/C, no refrigerator! So, when you come back later in the day, it's hot, and anything in the refrigerator is warm. 5) The entire property smells bad! Sometimes, in some places, there is a strong sewage smell. And, overall, there is a propane gas smell (sometimes strong, sometimes faint - but always present) 6) The pool is clean, but be prepared for COLD water. 7) The bar outside at the pool is never open. It is very dirty as well (rusty, bird poo on the bar and behind the bar where a few bottles of liquor are displayed). I wouldn't what to get anything to drink there anyway! 8) And, lastly, the attitude of the management and front desk personnel are some of the worst we have ever had to suffer through. They seemed unwilling to offer any service to their clientele what so ever! No help with a corkscrew to open a bottle of wine. Fought us to get another door key (for 5 people staying in the room). And, worst of all - we asked if we could have another bottle of water one night at 9:30 (to buy or free) and were told we needed to go to a grocery store 3 blocks away!!!!! We made a big mistake staying here - don't you make the same mistake!

Bien, mais l'isolement est normal. L'hôtel se sent bien dans son ensemble, la chambre est propre et les installations sont également bonnes. La position de l'hôtel est bonne, le transport est confortable, mais la décoration est un peu vieille

Just spent 2 nights here but found the hotel to be well connected with free parking, shopping and restaurants; what else do you need? It is actually connected to a shopping center that has a Walmart. We ate at two of the three restaurants located in the mall and found others that we tried as well. Nice décor and good size comfortable rooms. Hope to return one day.

Il est courant d'y rester et sans aucune plainte. Sauf pour le lit que nous avons touché cette fois qui était un peu inconfortable. pour le petit déjeuner c'était bien. les collaborateurs sont des gens sympas quand vous demandez leur aide.