Windsor Hotel & Bar

We stayed at The Windsor whilst visiting Bikepark Wales for the bank holiday weekend and had a great stay! Staff were helpful and attentive. The room was clean and had everything we needed. We had breakfast and evening meals included in our stay - the breakfast was outstanding and we particularly enjoyed the curry night! We will definitely be back and have recommended to friends and family!

We arrived on a Sunday, around 4:30pm after a 5 hr drive to be told that there was no chef. We then went looking for food to go, on a Sunday evening. We were however given a single floor cottage, which we thought was very generous. However, there was no hot running water for the shower. We decided that we could cope, for one night, imagining that it must have been used by the accommodation above us. Following a muddy mountain biking session the next day, we were again to find no hot water for the shower. Dirty as we were, dressed in saturated clothing from riding all day, we did not feel it was appropriate to enter the hotel, so we used cold water instead. The rooms were clean, and quite well presented but the externals and area around the hotel could do with grass-cutting/ cleaning up. When I went to drop the keys and check-out at 9:45 am the next morning, there was no one at the desk or in the bar to speak to. This hotel has great potential as it’s clear a big effort has been made on things like interior decor, but our stay was compromised by the absence of the basic requirements….food and hot water. Improvement needed. When reporting the hot water issue by phone, after departing, the person I spoke with said they would report it to maintenance, but there was no apology (if indeed this person was responsible for giving one). On the basis of our first stay, I can’t recommend this hotel.

Ordered beef dinner and 2 summer salads for delivery. What an absolute disappointment. The beef and vegetables where over cooked and watery. The salads should have had pomegranate pineapple and sweet chilli dressing. None of that was in there just a couple of grapes. The salads where £14.99 each. I phoned the Windsor to be told the pineapple and pomegranate was replaced with other things. I said a couple of grapes and no chilli dressing. I was told if I’m local to pop up and order food and I could have 20% off. Absolute scam. £15 quid for a bit lettuce cucumber chicken some grapes and tomatoes not the summer salad advertised. Won’t be eating from there again.

We visited here for Sunday lunch as we heard it had been taken over an some reviews were positive , unfortunately this wasn’t a good visit . The restraunt was very quiet was only our table and one more we were made to feel like we were an inconvenience rather than paying guests who had come for food and drinks . We waited over a hour an half for our starters to come they weren’t to bad but then had wait a very long time for our food which we asked about 3 times an told it’s on its way , when the food arrived it’s was awful the whole plate of food was a Sunday lunch already plated up everything was cold nothing was warm the veg was over cooked an the meat also over cooked an like rubber , the cauliflower cheese was the worst I’ve ever seen it was just cauliflower that had been cooked in the littlest amount of sauce ever . Nobody could eat their food such a shame as the place is done out beautiful an the drinks an cocktails were lovely .

Absolutely loved it here, really friendly family environment, food is outstanding although I was told one night we were having pork chow mein and ended up with chicken dinner but other than that no dramas! Staff are superb especially Jeremiah and Lindsey who can’t do enough for you. Will definitely be coming back here even if it’s to give a song on the karaoke on a Saturday night!!

We stayed for 1 night with our 7 year old and upon arrival we were left feeling like more of an inconvenience than a welcome guest. The man at the desk knew nothing about us staying there so we had to wait for another person to arrive who wasn’t any more welcoming than the first and we headed to our room feeling quite put out. The room itself was clean and felt newly decorated. The beds were very wobbly and quite uncomfortable. We were told breakfast was from about 7am and if we wanted a cooked breakfast it would be extra and that would be available from 8am. We went down at 8am and the bar area was in darkness with no sign of anyone. There was a table with 4 crumpets and a few croissants on a plate, a few boxes of cereal and a bit of juice. The coffee machine was off and the water urn was also switched off. We had to rummage through the drawers with another guest to try and find some coffee which seems slightly ridiculous. Somebody showed up and seemed to be cleaning but she made no effort to offer and help until we asked for some water to put in the coffee machine and also some cups. All in all I we felt like the staff couldn’t care less about paying guests and we felt very uncomfortable. We will not be returning nor will we be recommending to our friends.