Avis : Novotel Mexico City Santa Fe

Réponse de l'établissement: Dear Guest,Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed your stay and appreciated our central location, recent renovations, and cleanliness.Your satisfaction means a great deal to us, and we truly hope to welcome you back in the near future for another pleasant experience.Warm regards,Management Novotel Mexico City Santa Fe

Réponse de l'établissement: Dear Guest,We greatly appreciate your feedback and are delighted to know that our service met your expectations. It will be our pleasure to host you again at Novotel Mexico City Santa Fe in the near future.Sincerelly,Elena OnofreFront Desk Manager

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered during check-in and with your room access. We understand how frustrating it must have been, and we regret that our service did not reflect the warm and attentive hospitality we strive to provide.Your comments regarding the reservation process and the key card issue have been shared with our team to ensure better communication and smoother procedures in the future. We also appreciate your feedback about breakfast and will continue working to improve our offerings.Your experience is very important to us, and we hope to have the opportunity to welcome you again and provide a much more pleasant stay.Sincerely,Mangement Novotel Mexico City Santa Fe

Réponse de l'établissement: Dear Guest,Thank you very much for taking the time to share your experience at Novotel Mexico City Santa Fe. We are glad to hear that you found our rooms comfortable and that you enjoyed our breakfast.We appreciate your suggestion about the south-facing rooms and are pleased to know that our staff provided you with friendly and approachable service. We strive to provide a memorable experience for all our guests.We look forward to having the pleasure of welcoming you again on your next visit to Mexico City.Best regards,Elena OnofreFront Desk Manager

Réponse de l'établissement: Estimado huésped,Muchas gracias por sus amables palabras. Nos alegra saber que encontró nuestras camas cómodas y espaciosas, y que disfrutó de la comida y nuestros servicios.Es un placer saber que su estancia fue relajante y que recomienda nuestro hotel para un día de descanso. Esperamos tener el gusto de recibirle nuevamente en Novotel Mexico City Santa Fe.Saludos cordiales,Elena OnofreJefe de Recepción

Réponse de l'établissement: Dear Guest,Thank you very much for your detailed review. We are pleased to know that you found our facilities and services satisfactory, as well as the tranquility of our surroundings. We are also glad that you enjoyed the convenience of our location near shopping centers, supermarkets and a variety of restaurants.We look forward to welcoming you again at Novotel Mexico City Santa Fe on your next visit to Mexico City.Best regards,Elena OnofreFront Desk Manager

Réponse de l'établissement: Dear Guest ,Thank you for sharing your feedback with us. We are glad to hear that your overall experience was positive. We apologize for the inconvenience caused by the restaurant's renovation during your stay, which prevented you from enjoying the buffet breakfast.We appreciate your understanding and patience. Your comments are invaluable to us as we strive to provide the best experience for our guests. We look forward to welcoming you back in the future and hope to offer you an even better stay next time.Best regards,Hotel Management Novotel Mexico City Santa Fe

Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback. We apologize for the quality of the breakfast not meeting your expectations. We value your comments and will work on improving our offerings.On a positive note, we are pleased to hear that our service met your standards. We strive to provide excellent service, and your kind words are encouraging.We hope to have the opportunity to serve you again and provide a better dining experience.Best regards,Hotel Management Novotel Mexico City Santa Fe

Réponse de l'établissement: Dear Guest,We are very sorry to hear that your experience was not completely satisfactory. We appreciate your comments about the condition of the hotel. We are pleased to inform you that we are currently in the process of renovation to improve our facilities and offer a more pleasant experience to our guests.We hope to have the opportunity to welcome you again and provide you with a renewed and comfortable stay at Novotel Mexico City Santa Fe.Best regards,Elena OnofreFront Desk Manager

Réponse de l'établissement: Dear Guest,Thank you for your comments. We are delighted to hear that, overall, you were quite satisfied with your stay. Your satisfaction is our top priority, and we are glad that we met your expectations.Guest feedback helps us to improve your satisfaction. We always strive to provide an even better experience for our guests.Thank you again for your feedback. We look forward to welcoming you back soon.Best regards,Hotel Management Novotel Mexico City Santa Fe