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Kimpton Hotel Palomar South Beach
4/5104 Commentaires

Kimpton Hotel Palomar South Beach

South Beach Miami Beach|À 2.62km de la Intracoastal Waterway
Buyer beware! It's great that you can pay at the property and all, but the one thing Kimpton Palomar does not tell you in the fine print is that when you give them your CC for ”Authorization” you are actually giving the property the right to charge you when they want, how they want, the amount they want without your knowledge. Upon checking-in, the incompetent receptionist by the name of Daniela failed to inform me that 60% of the security deposit has already been charged to the CC on file and that the balance of the security deposit would be charged immediately after checking in. Afterward, I was charged the full amount of the 3 night stay and asked for the security deposit ($150 per night, totaling $450!) Since I travel often, I always put any security deposits in a separate CC as I know these amounts can take sometimes take weeks to be released back to the card. At this point, the incompetent Daniela should have realized that the security deposit had already been charged, but she insisted on a form of payment. I did as I was instructed and went on my way to the room. A pro-tip: Alway video the room the way you find it so that when the mystery charges appear on your bill, you have proof that you did not do/use/consumed what they claim you did. After arriving in the room, I decided to check my account to make sure the correct payment was charged. To my surprise, I have been charged the security deposit (split into two uneven payments) and the full cost of the room for my entire stay, along with the full security deposit of $450 to my other CC. I went to the lobby where Daniela quickly handed me over the manager on duty, Vinny. Since I am bilingual, I spoke to Vinny in English. He did not realize I understood Spanish, and began asking Daniella what she did wrong and why she did the transaction the way she did. I finally entered the conversation in Spanish and Daniella removed herself and began ”helping” another guest. Vinny took the time to explain the error that Daniela made but never apologized. Daniela in-turn, gives me a side-ways ”I'm Sorry” and goes on her way. After a 10 minute discussion about policies, authorizations, payment, security deposits, etc, Vinny gave me a full refund of the Room Charges and additional security deposit so we can start all over and only pay the room charge. Unfortunately, the ”refund of the Authorization” did not reverse immediately...it took 8 business day for that to occur. I decided to let the refund post onto my account and give it a day. The following day, I see that I am now being charged by the night (since they have my CC on file and can do what they want with it) but the refund is nowhere in sight. I once again speak with Vinny and he tells me that he fixed the mistakes of others and that it is up to the financial institution now and I should contact them directly. I told him I had already spoken with my financial institution and they told me it is up to the merchant to release the refund. I re

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Vous recherchez des hôtels à Intracoastal Waterway ? Consultez les prix et choisissez la meilleure offre pour votre séjour.
James Hotel
3.5/5103 Commentaires
South Beach
Wifi sürekli kesiliyordu. Ama onun dışında hem çalışanların ilgili hem de konumu çok iyi otel.
Berkeley Park MGallery Hotel Collection
4.1/5107 Commentaires
South Beach
L'hôtel est proche de la côte de la mer, il peut y avoir une rue commerciale et une rue espagnole à pied. Pour aller voir la petite Havana et la petite rue haïtienne et des designers, vous devez prendre un taxi pendant 20 minutes. Nous sommes tôt, la sœur de la réception nous aide à stocker les bagages d'abord, nous allons nous jouer. Les jours de l'hôtel sont très froids, ils ne sont pas passés à l'hôtel pendant une centaine d'années, donc il n'y a pas de beau piscine au sommet! Rappelez-vous à la réception pour connaître les plages gratuites qu'ils offrent et les plages de samedi matin! La salle de sport doit être utilisée pour un autre hôtel de soeur, 20 couteaux une fois. Il y a aussi des problèmes dans l'hôtel. Nous avons trouvé la télévision brisée après notre séjour, il n'y a pas de réparation. Pensez que nous ne regardions pas la télévision trop, donc nous n'avons pas changé de chambre (pas de chambre à changer, pleine boutique!). L'attitude du personnel est très professionnelle.
Hotel Belleza
3.8/5104 Commentaires
South Beach
I had a great experience and will Recommend this hotel to anyone . Staff was amazing a made you fell So welcomed and appreciate it and was always with a smile on their face and always willing g to help. I will definitely come back to this hotel as my first choice
Greenview Hotel by Lowkl
3.2/566 Commentaires
South Beach
I feel the need to contribute an honest and transparent review. I booked my stay at Greenview - WEEKS PRIOR to falling upon the Tripadvisor reviews for this hotel. I read these overwhelming reviews days before checking in and they had me scared that I was walking myself into a nightmare stay. I decided to make my own mind and stay anyway - and I am glad I did. Upon arrival on a Tuesday morning (10am), the check in staff member was VERY nice and immediately took my bags to hold. March is a busy month in South Beach, so I didn't expect to have a room that early so I planned to do work in the lobby or a coffee shop. This hotel is located right off the Lincoln road mall so I actually decided to post at one of the nearby Starbucks locations. By the time my work was finished it was 2pm and I walked back to the hotel to check on the status of an early check in - and to my surprised my room was ready. I was on second level, #204 - the check in staff ensured I was in a room away from the nearby construction. I held my breath as I walked into my room - and to my great surprise, it was great. The floors are wood, the AC unit was working (blowing cold) and looked fairly new. I don't like cold, so I turned my unit off and didn't need to turn it on the entire stay. The room was like the picture of 2 full beds, same colors on the wall (green/teal). It is a little dim at night - but there was plenty of light and light fixtures to turn on. There was a nice flat screen tv with cable channels. The window was nice and large with a black out blind and sheer curtains. The black out blinds actually caused me to sleep so well the first night I woke up late! The bed is very comfortable, I had plenty of clean linens and pillows. The room was spacious, there was a separate small walk in closet with plenty of shelving, and hanger space as well as a personal safe. The room had a desk, chair and a small fridge. Bathroom was adequate with a spacious step in shower. I had plenty of towels in the bathroom as well as back stocked in the closet. The amenities were premium. Overall the room was clean, spacious, comfortable and equipped. It did not smell - this was my greatest fear from these bad review - as I have an acute sense of smell. I did not have or see any bugs at any time during my stay. Actually, the cleaning staff were ALWAYS working. I woke very early on days to run and so I was in and out the room a lot and I witnessed the cleaning staff constantly cleaning & servicing neighboring rooms. Now was the room and hotel BRAND NEW AND PRISTINE?? There are scratches on the wood flooring, wall paint and furniture - but scratches isn't filth. The tiles in the bathroom aren't brand new - they look to be original to the old construction of the building...but again, cracks and not being new, doesn't mean it's filthy just older. And if you're familiar with South Beach, or actually Miami as a whole for that matter - for the price point of ”brand new an
Bikini Hostel, Cafe & Beer Garden
3/593 Commentaires
South Beach
La deuxième fois que je suis resté, j'ai fait une réservation rapide de la chambre erronée, et je l'ai trouvée après l'hébergement. Le personnel m'a aidé avec enthousiasme à changer la chambre et m'a toujours conforté. Parce que je suis revenu tard à Miami Beach, après le dîner, je pensais que je ne pouvais pas manger, et la cuisine a laissé le dîner à tous les invités qui sont revenus tard, très touché.
Kimpton Hotel Palomar South Beach
4/5104 Commentaires
South Beach
Buyer beware! It's great that you can pay at the property and all, but the one thing Kimpton Palomar does not tell you in the fine print is that when you give them your CC for ”Authorization” you are actually giving the property the right to charge you when they want, how they want, the amount they want without your knowledge. Upon checking-in, the incompetent receptionist by the name of Daniela failed to inform me that 60% of the security deposit has already been charged to the CC on file and that the balance of the security deposit would be charged immediately after checking in. Afterward, I was charged the full amount of the 3 night stay and asked for the security deposit ($150 per night, totaling $450!) Since I travel often, I always put any security deposits in a separate CC as I know these amounts can take sometimes take weeks to be released back to the card. At this point, the incompetent Daniela should have realized that the security deposit had already been charged, but she insisted on a form of payment. I did as I was instructed and went on my way to the room. A pro-tip: Alway video the room the way you find it so that when the mystery charges appear on your bill, you have proof that you did not do/use/consumed what they claim you did. After arriving in the room, I decided to check my account to make sure the correct payment was charged. To my surprise, I have been charged the security deposit (split into two uneven payments) and the full cost of the room for my entire stay, along with the full security deposit of $450 to my other CC. I went to the lobby where Daniela quickly handed me over the manager on duty, Vinny. Since I am bilingual, I spoke to Vinny in English. He did not realize I understood Spanish, and began asking Daniella what she did wrong and why she did the transaction the way she did. I finally entered the conversation in Spanish and Daniella removed herself and began ”helping” another guest. Vinny took the time to explain the error that Daniela made but never apologized. Daniela in-turn, gives me a side-ways ”I'm Sorry” and goes on her way. After a 10 minute discussion about policies, authorizations, payment, security deposits, etc, Vinny gave me a full refund of the Room Charges and additional security deposit so we can start all over and only pay the room charge. Unfortunately, the ”refund of the Authorization” did not reverse immediately...it took 8 business day for that to occur. I decided to let the refund post onto my account and give it a day. The following day, I see that I am now being charged by the night (since they have my CC on file and can do what they want with it) but the refund is nowhere in sight. I once again speak with Vinny and he tells me that he fixed the mistakes of others and that it is up to the financial institution now and I should contact them directly. I told him I had already spoken with my financial institution and they told me it is up to the merchant to release the refund. I re

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