Self check in screens weren't working, a staff member appeared and using minimal words rang someone, asked if room X was ready yet, then after a lengthy wait he gave us a room key card. No mention of room number or where to go or any other information a guest would want to know. When we saw the number written on the card it wasn't the number he asked about on the phone so clearly our room wasn't ready yet. And this was after 3pm the stated check in time. The room smelt awful, smelt stale and not even an option to open the window. The shower also smelt stale. Walls and floorboard are paper thin, you can hear everything and floorboards are so creaky, woken up multiple times throughout the stay. Parking is limited so be mindful of that if driving. We won't be staying here again, not the premier inn experience they advertise that's for sure.
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