Chandni Victoria, BW Signature Collection

The location is far away from bus stop, and from airport. The bus connecting the hotel with the airport is not close to the airport, neither to the hotel. It requires at least 15 mins walk in total. The bed is not clean, having some dirt and dust on it. The toilet is not clean as well, with not enough toiletries provided. Not a good experience in general.

Nice and quiet place for stay. Will go again

This hotel was, in my opinion, the best value for money overall for a whole month of travel in Canada. It's no secret that Canada in the summer season is monstrous prices for hotels with a fairly low level of service. We weren't expecting much from a hotel near Pearson Airport, but it was a pleasant surprise. Lovely new hotel, crystal clean rooms, breakfast included, fast internet, comfortable beds, friendly staff. Near the hotel there are many inexpensive and delicious Indian and Chinese restaurants, as well as a Hindu temple which is an attraction in itself.

My partner and I stayed at this hotel for a single night as we were passing through the city. We arrived a few hours after check in and were greeting with a staff member that seemed he had never worked in customer service. He did not make eye contact with us, did not smile, and did not converse with us more than to confirm the card I would be paying with. When we eventually went to get ready for bed, we pulled back the sheets and noticed that all of them plus the comforter were obviously stained with what appeared to be coffee or blood. In addition, there were numerous long black hairs in the bedding and other stains I couldn’t identify. I noticed the front desk and barely received even an apology. A stack of new sheets was brought up by a staff member who expected we would remake the entire bed ourselves. We asked her to take a look at the bedding at the least before leaving and then she apologized and offered to make the bed. When she striped the sheets we could see that the mattress was badly stained with blood. Once the bed was remade my partner and I decided to lay out our used clothes as it felt more clean than the sheets. Aside from this, the towels were also filled with black hairs, we were only given towels for one guest despite booking for two, and the continental breakfast was frozen. I have never felt so uncomfortable in a hotel.

The property is very clean, so were the rooms. The clerks were very accommodating when we needed extra sheets, comforters… The location isn’t the best, frankly, 8 minute walk to the closest bus stop and buses come by every 20-30 minutes and are usually very crowded. There’s also no laundry on site and the closest laundromat is 2 buses and 35 minutes away -if you’re lucky. Continental breakfast is the same everyday. Bag that contains: 1 Croissant with a small butter and strawberry packet, 1 Egg and Cheese sandwich, 1 Apple juice, 1 cupcake. A little variety would’ve been nice. Stayed in a room with a queen sized bed. Bathroom is good, mattress is too soft, personally made me uncomfortable sleeping in. Internet is decent, NO DESKS OR CHAIRS, surprisingly. Iron available. Not worth the price (120CAD per night) but it’s the cheapest we could find. If I’d stay there again -I wouldn’t mind but I’d make sure it’s short-term. Bring lots of clothes.