Royal Decameron Mompiche - All Inclusive

Review from someone from the U.S. and my first time at an all inclusive resort: Wife and family is from Ecuador so we decided to go to Decameron and spend some quality time with the family. We had also heard that they had other resorts and timeshare packages that we may be interested in. Overall it was good but I wouldn’t go back. Probably the most unpleasant and inefficient moment during the entire visit is during checkin. Cars are lined up waiting to get in to the resort as they check each vehicle. I took this as a security precaution and was ok with the wait. Once we got we were told that we needed to wait to hear our name called from a speaker. The speaker quality was very poor so it was hard to understand anything being said. Once they called our name we found out that our room wasn’t ready yet so we had to come back later to check. Unpleasant, but understandable, so we went off to check out the resort. We came back and I was talking to a counter agent named Priscilla. While we were communicating in Spanish about the room, she started talking too quick for me to understand. (Spanish is my second language) I politely asked her in Spanish if she spoke English and she rolled her eyes and snapped back “nope” and the rest of the conversation got really snappy. At this point I was irritated myself and just waited for the key to our room. While this was a small interaction in the trip, rudeness and unprofessionalism is enough for me to hold off at looking at any Decameron time share package, which I told every person who came to talk to us about it. Ok so the good, the area is beautiful. The pools are great and it was really fun taking a boat tour around the area. I thought the food was great at the buffet, and I will say the servers in the buffet area were very nice. If you want to eat at a restaurant, I recommend booking right at 8AM. We were only able to get into the Italian restaurant but I didn’t mind. Additionally, there was plenty of bars open around the area. The mixed drinks were eh but I couldn’t go wrong with the beers. We went to an entertainment show and it was cool to see and hear songs from the 70’s and 80’s mixed in with dance and a performance. Overall impression: Front counter needs work in customer service, especially Priscilla. Resort is safe, beautiful and a nice get away if you are ever in the Mompiche area. Would I go back? Probably not unless there was a strong incentive.

The resort itself is beautiful. Food is ok. Drinks not that great. The days we visited we couldn’t enjoy the beach because of the weather but that is just Mother Nature. We settled for the pools which are nice. I have visited plenty of all inclusive resorts around the world and kind of know what to expect. Unfortunately, I was unpleasantly surprised with this one. Usually, after a long trip even though check in is at 3:00pm in my other experiences they let you in the lobby. Other resorts make you feel welcome from the beginning. They let you relax and serve you drinks until your room is ready. Not this one! We arrived around 1:30pm after a long drive (7 hours) with a group of 15 including my 85 year old mother at the gate they told us we had to wait outside until 2:30pm. Why ??? I don’t get it. They should at least make you wait at the lobby. One good thing I do have to mention is that they did give me a ground floor for my mom upon request. Because this resort has a lot of stairs if you are on one of the top floors be prepare to do a lot of up and down stairs. The rooms were nice big and clean. The food was standard resort food. Since we were a big group it was hard trying to make reservations for the specialty restaurants. We had to split our group. We ate at the Acantilado. Seafood was good. Now the drinks need a lot of improvement. Resorts in general serve the cheapest liquor but usually have the local beer which I was looking forward to. NO PILSENER OR CLUB what a disappointment. My family and I are Ecuadorean and we speak Spanish so we can communicate with the staff. International resorts usually have bilingual staff. Honestly, Besides the manager I don’t know if anyone else speak another language. Overall it was a 50/50 experience. Like I said before the location and facilities itself are superb, food is as expected. Drinks need a lot of improvement, customer service was standard. Definitely not 5 stars. I’ll give it 3.

Todo excelente, variedad de comida, buena atención y todo impecable. Solo hace falta aire acondicionado en el salón de juegos e internet en las habitaciones de arriba. En mi opinión el mejor restaurante para reservar es el acantilado, la comida del Miso estaba salada. Aun así fueron las mejores vacaciones. Lo recomiendo!