Nuremore Hotel & Country Club

My husband and I have just returned from our 3rd (and now last) visit to the Nuremore Hotel. We had been hoping that we had found our place to escape and unwind from day to day pressures having really enjoyed our previous visits but were totally disappointed. As on the previous visits, the majority of the staff were helpful, friendly and polite but sadly this was all that was good about the stay. We were on a dinner, B&B package and although we had thoroughly enjoyed our meals on previous stays, we had double checked the menu online before our stay to make sure that there were choices that catered for our dietary restrictions. This menu is still online at the time of writing this review! We were therefore shocked to discover that not only had the menu been significantly cut back but that ALL of the main courses contain wheat which I am allergic to. On the 1st night I therefore had to settle for a dry meal of plain chicken, chips and vegetables - hardly fitting for a 4 star hotel meal. The staff at reception arranged for a stir fry for the 2nd evening which was enjoyable - but so embarrassing to have to have this arranged by reception. Breakfast was not as good as previous stays either - no longer a freshly cooked to order choice from the breakfast menu but just a self service buffet. The hot food looked dry and things like tomatoes were right next to wheat items like white sausage. Then we had to change rooms not once but twice due to noise from neighbouring rooms. We moved our luggage to the second room which only had one room next door which we had been told was currently vacant as we had requested to move to a quiet area. We needed to shower and wanted a couple of hours to catch up on lost sleep from the previous night. Not possible! First of all the shower wasn't working. Apparently some plumbing was being done and the water was off for about an hour. After it finally came back on we tried to settle down only to be disturbed a few minutes later by loud noises from the adjoining room. Dismayed to realise that on the 4th floor the walls are paper thin with no sound proofing at all unlike on the lower floors. At this point we really felt like just returning home but were so exhausted we ended up accepting a 2nd replacement room, this time an executive room. This was comfortable and quiet but still not really satisfactory given that the shower wasn't working properly - even on the highest setting the water was barely lukewarm. We had booked this stay at the last minute in order to try to relax and unwind from a stressful situation at home but we ended up feeling even more exhausted and stressed. The overall feel of the hotel is now one of falling standards (including decor as previous reviewers have mentioned) and poor food.

I have been having the worst experience with Nuremore. I bought vouchers for my Mother and Father as a Christmas present. Recently I have been trying to book in but the hotel is inexplicably close. There was no prior mention. Both my mother and father are profoundly deaf and so I usually handle bookings etc on their behalf. I am glad they are not having to go through this process as the response (in the odd times I get one) are rude and abrupt. I have asked for a refund but this supposedly cannot be done. The idea was to get them booked in for their anniversary but I would hate to send them to this hell hole and would just like my money back. They have gone down the route of just ignoring me now. Terrible terrible customer service.

Only one disabled parking space is totally unacceptable. Breakfast was poor. Otherwise we enjoyed our stay but would probably not return. Our room was good and food in the bar was very good and the hotel is situated in a very nice location