Lanes Riverhouse Inn & Cottages

Avoid The Lanes Riverhouse Inn – Terrible Experience I had a very disappointing stay at The Lanes Riverhouse Inn (Montague, PEI) with my 9-year-old son, and I would strongly advise others to avoid this place. We arrived to check in with the rates quoted at $133 per night, but upon arrival, we were informed that the rates had increased to $167 per night due to the new year. While I understand rate changes, it would have been nice to have been notified in advance. Our stay went downhill quickly. Within 20 minutes of arriving, my son went to his friend’s room down the hall. Suddenly, a staff member came pounding on my door, holding my child and his friend by the arms. She was yelling at me, demanding to know if the children belonged to me. Both kids were in tears, clearly terrified. Even if they hadn’t been my children, I would have immediately recognized that these kids were scared. The staff member continued to scream at me, accusing the children of disturbing other guests because they were running (at 1 p.m. in the afternoon). I thought this was completely overblown, but I apologized and quickly got the kids back in the room to calm them down. The woman continued to be rude and unprofessional, mentioning something about cancer patients staying at the hotel as if that justified her behavior. My child was so shaken by the experience that he never left my side for the rest of the stay. The whole situation left him terrified and ruined the rest of our trip. Also, once I got the kids calmed down in the room they said the lady was screaming at them saying that their was a cancer patient staying in a room. We later found out that the room was the breakfast room that the lady was pointing out to the children - clearly this was a scare tactic. The issues didn’t stop there. Upon entering our room, I found cereal (Fruit Loops) scattered under a chair, which I had to clean up. Later, when I went to sit in the chair to work on my laptop, I was disgusted to find that the leather was completely peeled off and filthy. Worse still, in the middle of the seat, there was a large smudge of gum mixed with dirt and hair stuck in it. It was absolutely revolting. While the staff did bring me a new chair, this level of neglect was inexcusable. The next morning, I found an old pair of women’s underwear under the coffee table. When I reported this to the front desk, the cleaner came up, vacuumed, and found even more dirt, including old candy and moldy cereal she even had to get on her hands and knees to try to scrape the dirt off the rug. It was so digusting. The TV didn’t work, and the fridge wasn’t cooling anything. When I asked to be moved to a different room, I was told they were fully booked. I requested a discount and was offered $45 off ONE night, which hardly seemed fair given the poor conditions. I even had to buy cleaning supplies to clean the room myself. To make matters worse, while discussing these issues with the front desk at check out, another s

Brilliant hotel, very friendly staff, thoroughly recommend it, view is amazing, breakfast included and rooms are clean, comfortable and air conditioned, will definitely be back, near bogside restaurant which can only be described as fabulous.

The main building looks very nice . we did not stay there. We were in a 3 bedroom cottage x 2, which I would rate at 3 star. It was clean but little things like a broken handle on the screen door, a picnic table that had rotted through. We had 3 units booked as a family. 1 unit #7 I would not rate higher than a 2. it had a broken lazy boy chair and I 'll leave the rest to your imagination. In the 3 bedroom we stayed in the arms on the chair were dirty and sticky, not to our liking. The units are well equipped with utensils etc. Kudos to the manager who I spoke with and he offered and made immediate corrections and upgrades which was greatly appreciated. The location is handy to main street where the majority of the business' are.