100 Commentaires
Iberostar Rose Hall Beach
St.Bran's Burg|À 2.82km de la Greenwood Great House
Ugh, where do I begin. My wife and I stayed here for a total of 8 days. Right off the bat we noticed that staff for the most part acted as if they didn't want to be there. Definitely lacking in the kindness and warmth we've experienced in other Jamaican resorts. Walking into our room we were punched in the face by the smell of musty mildew. Walking into the bathroom we were greeted by the sight of other people's toothpaste spit stains under the mirror dripping down the wall. The sight from our balcony was beautiful, having the garden view room on the 5th floor. The elevator to our room sounded like it was dying from day one. On day 3 it did....with us in it. It jolted and dropped a foot, making horrible grinding noises. Then the lights all went out. I found and rang an alarm button for about 5 minutes but no help arrived. Finally the elevator reset and let us out. Later that same day, but not before telling an employee about the issue 4 hours beforehand, we reluctantly get in the same elevator thinking it has to be fixed by now considering our complaint and all the other people trying to use it.... Again, 4 hours later from our initial incident with this heavily used elevator. It all happens to us again. This time for 10 minutes in complete darkness with me ringing a loud alarm and no employee assistance all while my wife is having a panic attack due loud grinding and be stuck 4-5 floors up. Flustered to say the least, We go right to the front desk and they send us to customer relations. After telling our story to management, we were first told that we should of came to customer relations before going in the elevator a second time, clearly no one is to blame because they didn't know. After the managers statement I was baffled as to how that just got put on us. We told an employee, not to mention the fact you can hear the elevator grinding all day, so much so that guests were all joking about it at the pool bar throughout our entire stay. You mean to tell me staff doesn't know about that nightmare elevator? They gave us a ”free” dinner on the beach for our troubles and promised they'd clean the room as well. ..........not only was toothpaste stains never once cleaned or musty smell addressed (we had to even wash the clothes we didn't wear because they stunk once home) but the elevator remained running and all throughout our stay we would randomly hear the alarm go off because people were stuck in it. My wife went to costumer relations a second time as well, empty promises and nothing done. We spent most of our day in the main pool which had a pool bar. The bartenders there were fun and we met some great people throughout the week. The pool itself was kinda gross though. We'd get in the pool early and the same disgusting clumps of weave hair would get wrapped around your toes. All the grout around the tiling that made the bar stools, and pool siding were black with mold. That pool was closed down at 6:30pm for ”cleaning
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101 Commentaires