HOTEL DE L'HORLOGE

J'ai passé deux nuits dans cet hôtel et je l'ai généralement apprécié. Avantages: Très bien situé juste à côté de quelques places avec beaucoup de choix de restaurants. Chambre propre avec une immense fenêtre, très agréable pour prendre des photos. Les inconvénients: La réception était à peine serviable et évitait de répondre à des questions autres que la gestion du processus de paiement à l'arrivée. La réduction parking n’a pas fonctionné

L'emplacement est très pratique. La chambre est confortable et le petit déjeuner est parfait.

Une très bonne expérience, croissants et desserts gratuits, la salle est très rétro, l'emplacement est très bon, c'est très pratique pour visiter les attractions, la sécurité aux alentours est très bonne, et le service est également très bon.

Excellent petit déjeuner et service

Nice place in the center where everything is really close. A big plus is the air conditioning that’s saves us from this heat

One tiny elevator, many stairs, and outdated magnetic key cards that too often don’t work, spoiled my first positive impression. One morning I came down to the reception three times and eventually the receptionist went upstairs with me to help. But I almost missed my paid tour. The front desk and house keeping staff was always smiling, pleasant, and willing to help. The room was small yet charming, very tidy and clean, with a great view of the central square. Windows with good insulation so the noise from the street was minimal. The bed was comfortable and the bathroom small but with a tub! The breakfast hall was gorgeous and the breakfast decent, with mainly French pastry and desserts, besides cheese, ham, pastry (breads and sweets) and some fruit and vegetables. Besides the renovated facilities and excellent location, there is no pool, sauna, spa, gym or any other amenities that would qualify this as a 4* hotel. Also, I forgot my iPad in the room safe when I checked out. The hotel contacted me and offered to send it to my new destination. However, they did not actually send it by express mail even though they said that they did. My iPad arrived to Montpellier after I had already left. I waited for it three days ( it’s 1h away) but because they didn’t check the SEND ON SATURDAY option on the mailing form, the device spent the weekend in the post office. The fee that they asked me to I pay was 37€ because as they said it was sent express mail and with insurance - however when I asked the hotel in Montpellier to send it to Barcelona (another country and 3,5h away) I paid almost the same amount!? Plus the hotel used “peek’in” service so I immediately had insight into the delivery progress online. The worst thing for me was that they kept on sending emails insisting they were right and tried their best to help, instead of admitting they made a mistake. I appreciate their effort but it’s better to work smart rather than hard. Instead of having to thank someone for trying I need my iPad delivered to me on time. Perhaps there are too many women in the management that are taking things too personally? 🤷🏼♀️