Destination Stays Montreal Downtown

This place is a huge scam. Only positive is location. Charged $236 for one night and had the worst experience. No air conditioning, none of the electrical outlets work, no wifi, no fridge, no bath mat, no trash bin, no security. Host will not answer you and won’t address any of the issues. We never got any of our money back. Don’t make the same mistake I did and run don’t walk away from Destination Stays.

I booked this place through Bookety.com.The room price was $56.01 per night (x2). Taxes & fees: $96.72. Total 208.74 which was advertised in C$. After payment, they issued a breakdown stating the price was quoted in US dollars charging my card C$297.19 which was higher than the US dollar conversion. Contacted Bookety.com and no response. Horrible and very dirty place. I Spent most of my time cleaning and away from it. Bugs and holes in the sofa, Internet, and TV, not working, no towels, bedding full of hair and smelly. total nightmare. Daniel runs this shady place and never responded. I should have read the reviews before booking.

Besides the location, do not stay here unless you are staying for a night or rarely going to be in the room. The walls and dishes are stained and dirty. When I asked help to get more towels, pillows, and toilet paper, I was ignored and told that someone would come help but no one ever did. The bathroom door was broken so it was hard to get any privacy when using it. The code key pads rarely worked & the smell from the restaurant downstairs poured into the apt strong. The stairs were also a surprise and there was no reception peopl my large suitcase on my own and no one was there to help me. The shower is extremely small with no water pressure at all, yet there is mold, old hair and dirt on the floor, as well as hair from past tenants. The walls have marks from dirt from past tenants which was also disgusting to sleep next to. There is no outlet next to the beds and you have to get up to charge your phone. No full length mirror either or bath mat provided. I would not be as mad about all these problems if there was a responsive customer service team, who actually cared about their guests. It was super frustrating that everything we reported was ignored repeatedly. However the location is next to lots of public transportation & great food in walking distance. If you are able to spend a little more money, I would definitely choose a nicer hotel/airbnb in the same downtown area. BOOK SOMEWHERE ELSE with responsive customer service people who actually care and upkeep the rooms!