Elba Motril Beach & Business Resort

Belle expérience pour se vider l'esprit

This stay was bitter-sweet. The hotel was nice because it had an indoor pool on the 4th floor and no body there to bother us. They charge 7 euros per day for parking, which is a but extreme being that we already paid for the room and breakfast. You can however park in the street for free. Our biggest issue was with the manager Moise and one of the staff members. They didn't speak English and were extremely rude, we felt it was because we were foreigners. We have a 4 year old and 2 year old and a 8 month old baby. When we went to breakfast the lady was very rude and asked us to pay for the kids, she charged us one full adult (12 euros) for the 2 kids, but our kids barely eat anything. The following day we left the kids in the room and took turns coming to eat, however the woman somehow managed to scold my wife and said she could take a piece of bread and cheese upstairs, to the point she remembered to speak English and said: "what now you don't understand English".... The following day the woman was gone and there was only a man with no name badge at the breakfast enterence. As soon as we came to the door the man asked to pay for the kids, but the kids were in the room, so we didn't understand what he was trying to charge us for. When we asked for the manager he lied and said there is no manager... then he threatened to call the police on us, which again I don't understand why, the biggest issue was he didn't understand or speak English, everything was just a few words... Finally he told us "bale, bale, go go go" We later asked again for the manager and then the same man came, when we wanted to file a complaint he just walked away and said this is Spain, all children must pay... Anyway the hotel looks nice but be very careful with the staff, they don't like English speakers and definitely don't like kids. If possible go to a more family friendly hotel. A few more issues were they didn't bring us clean towels nor cleaned the room. We're were there 4 nights but they only came once. We were locked put of the door somehow because the key cards reset themselves and we were wet after the pool, we asked the cleaning lady (which saw us there already for 3 days) to open the door and she kept saying no and let the kids stay wet and waiting at the door until we went to get the keys renewed at the front desk. (Wet and in swimming clothes, not comfortable to come down to reset the keys)

Me pareció un hotel muy atractivo. Buen servicio y magnífica relación calidad/precio