Évaluations de Holiday Inn Munich - City East

The hotel itself is relatively new and clean. The tram station to the center of Munich is a bit far. I recommend taking the bus to Munich East Station, which is right in front of the hotel.

The location is ok near the bus station and few minutes walk from metro station The room is big and nice but there was a big stain on the carpet The breakfast is nice with lot of food varieties

Dear Inn Management, I am writing to express my profound disappointment and frustration with the service and room mismanagement that transpired during my recent stay at your hotel. My experience, which was marred by a series of significant issues, has left me feeling utterly dissatisfied and compelled to share my concerns. To begin, I had made a reservation for a two-night stay, eagerly anticipating a comfortable and enjoyable visit. However, upon entering our assigned room, it became immediately apparent that there were multiple lighting failures in both the sitting room and the toilet. This lack of attention to maintenance was unacceptable, and it significantly affected the overall ambiance and functionality of the room. Upon reporting the lighting issues to the front desk, the hotel staff informed us that they would arrange an alternative room for us. However, the room they provided was far from being comparable to the original room we had reserved. The disparity in room type, amenities, and overall quality was not in line with the standards we had expected, and thus we rejected the offer and promptly returned the card key to the front desk that same night. In addition, we explicitly requested the staff to inform their Manager of the situation and address the lighting issue in our original room for a fixing. Despite our explicit instructions, upon our return to the hotel the following evening, we were dismayed to discover that we were unable to access our original room. Seeking an explanation, we immediately approached the front desk, where we were informed that our original room had been allocated to another guest, and our luggage had been moved to a common storage area. The lack of communication and disregard for our reservation was disheartening, and the staff's failure to provide a reasonable explanation for this oversight only added to our frustration. Moreover, instead of rectifying the situation appropriately, the staff simply returned the previously rejected alternative room to us, expecting us to settle for an unsatisfactory solution. This dismissive response to our concerns further exacerbated our anger and dissatisfaction with the entire experience. As guests who had entrusted our stay to your establishment, we had expected a certain level of professionalism, competence, and genuine care for customer satisfaction. Regrettably, our experience at Inn has fallen far short of these expectations. The repeated room allocation errors, lack of maintenance, and the staff's inability to address our concerns have left us with an overwhelmingly negative impression. We request an urgent response to address the issues we have outlined, including an explanation for the mishandling of our original room reservation and the subsequent inconveniences caused. We also urge you to take immediate action to improve your hotel's maintenance protocols, staff training, and overall customer service to prevent other guests from enduring similar frustrations and disappointments. Furthermore, as a gesture of goodwill and an attempt to rectify this situation, we expect a fair resolution that adequately compensates us for the considerable inconvenience, distress, and dissatisfaction we experienced during our stay. We sincerely hope that you will take our grievances seriously and implement appropriate measures to ensure such incidents do not recur. Your prompt attention to these matters is of utmost importance in order to restore our faith in your establishment's commitment to providing a satisfactory guest experience. Yours sincerely, Michael

Very good location and accessible to the center. Hotel was clean and staff welcoming

good attitude and service of staff

The environment in hotel is comfortable. At first the TV is out of order and someone smoked in the room but they change the room immediately

Nice hotel with a good location in the city. Staff is very helpful and friendly and most amenities are nearby.

Rooms are ok but Hygiene can be improved. Reception is helpful but they don’t have sufficient t staff working. Bedroom slippers have to collect from reception counter yourself n god forbid if you need anything from housekeeping in the evening.

Good. A lot of free on street parking spot. Very clean, and spacious room. IHG STANDARD 👍🏻 Recommend

The parking space is on 15€ each day. Not very convenient

酒店位置不錯附近就有地鐵 酒店大堂服務員也很友好 辦理入職很快 房間很隔音整個晚上都睡得很舒服 太好啦真是很愉快

設施：一般般，冰箱不製冷，沒有熱水壺 衞生：好可以，複合德國標準 環境：一般 服務：都是實習生，不專業 停車場太小，還要付每天19歐，

房間寬敞明亮，裝飾現代而舒適，配備了所有必要的設施，包括高速Wi-Fi、平板電視和工作區域。床鋪非常舒適，確保了一夜好眠。特別喜歡的是房間內的大窗户，可以欣賞到城市的美景。

歐洲盃期間入住，房間全部滿員，前台房卡發放混亂，重複把一間房的房卡發給2撥客人，打開房間居然有人，尷尬無比