The Westin Grand Munich

The lobby looks good and new. However, once you entered the room, you smelt the mouldy smell. The carpet is grey and full of stain and bad smell. Need to bring your slippers to avoid your feet touching the carpet.

I seldom give bad reviews to the service staff because no matter in which country the service staff is hard and will face a lot of unfriendly guests. But this time in Westin made me feel very bad. Total three days of breakfast, first day because I went with my dad and I could see well with my baby. The second day dad was too tired to join us. I was the only one to babysit a one year old baby. While I was ordering tea with the waitress, she accidentally knocked over the milk and spilled it all over the table. But the first thing I did was apologize to a lady server and assisted her in cleaning it up. Of course it was not clean as new. When we went back on the third day, an older male waiter came over to chastise us before we even sat down, presumably meaning that he had soiled the dining chairs yesterday and told us to sit in the baby chairs. I stated that there was no problem and apologized again. Surprisingly he shrugged it off and left without bringing me the baby chair and without serving me tea. You can imagine how embarrassed I was. The person who came to enjoy the service was scolded. That wasn't enough. This time I was with my dad and the baby wasn't creating extra trash and I could make sure the table was clean. The way normal polite people would bring it. The man ended up coming back to chant as we were leaving and kept saying we created trash.????? You didn't have a single crumb from your meal? If you don't want to serve customers, you have the option of changing jobs. Several other lady waiters were very friendly. What was a very good impression of the hotel was ruined by this one person. We will be going to Munich often but are not going to choose this hotel again. No one wants to be stared at by a mean person while eating breakfast.

Nice hotel. And enjoy our euro24 moment

Pathetic service and wrong information

一次非常滿意的入住體驗 這次在酒店的住宿，整體體驗感非常棒，超出了我的預期。 首先要説的是交通，酒店雖然沒有緊鄰市中心，但得益於便捷的地鐵交通，去哪裡都非常方便，完全不用擔心出行問題。 酒店的整體設計很大氣，從外觀到內部都散發出一種舒適且高雅的氛圍。步入大堂，立刻就能感受到那種賓至如歸的温馨感，這主要歸功於工作人員的專業和友善。他們總是面帶微笑，樂於助人，讓整個入住過程變得輕鬆愉快。 我入住的房間非常寬敞，採光極好，白天陽光充足，晚上也很安靜，隔音效果非常棒，保障了高質量的休息。雖然房間的某些細節能看出使用痕跡，但整體維護得非常乾淨整潔，讓人住得安心舒適。 酒店的早餐尤其值得稱讚。種類非常豐富，是自助餐的形式，各種選擇應有盡有，特別是新鮮的果汁和多樣化的熱食，品質都很高，每天的早餐都吃得非常滿足。 綜合來看，這是一家非常值得推薦的酒店。無論是便利的交通、舒適的住宿環境、周到的服務，還是美味的早餐，都讓我對這次旅程留下了美好的回憶。如果下次再來，我還會選擇這裏。

酒店的位置離市區有一定距離，但是坐地鐵很方便。工作人員的服務和態度都很好，給人賓至如歸的感覺。酒店的外觀以及內部裝修都很大氣，氣場很足，給人的感覺很舒服。 房間空間充裕，隔音性過關，採光非常好。但是房間的設施較為老舊，被子和肌膚接觸有明顯的摩擦感，毛巾也不是很蓬鬆，説明酒店的布草都“久經沙場”了，但是請放心，衞生狀況還是可以的。最介意的一點是淋浴間的水温經常忽高忽低，使用者無法充分享受淋浴帶來的放鬆，取而代之的是擔心下一秒的水温會不會突變。 早餐是全自助型，可選種類豐富，單是果汁就有六七種，可以説是非常豐盛了。各類食品安全且美味，在此處享用早餐是令人滿意的體驗。