Hôtels Acacia Hotels Group à Muntinlupa

Overall, my stay was a *fairly decent experience*, but there were several aspects that left much to be desired. To begin with, the cleanliness and condition of the towels provided were extremely disappointing. They were worn-out, stained, and resembled those you might expect from a budget motel like Sogo, rather than a proper hotel. It was unhygienic and very unpleasant to use. Another concern was the lack of clarity regarding the food. We were under the impression that meals were included in the booking, but upon check-in, we were informed otherwise. This caused some inconvenience and would have been avoided with clearer communication in the listing or booking confirmation. Furthermore, parking and some of the elevators were not functioning properly during our stay. This led to longer wait times and difficulty accessing certain floors, especially for guests with mobility issues or heavy luggage. A major safety issue I noticed was the lack of proper window protection. For rooms on higher floors, there were no safety locks or barriers, which could pose a serious risk, especially for individuals with mental health concerns or young children. This should be urgently addressed to prevent any potential accidents. One of the more frustrating aspects of our stay was the housekeeping schedule. Cleaning services began around 6:00 PM and continued late into the evening. This was disruptive and poorly timed, as most guests are back in their rooms during that period and would prefer privacy and peace. That said, I would like to commend the staff for their courtesy and professionalism. They were accommodating and responsive to our requests. The overall facilities, while basic, were also acceptable for the price. In conclusion, while there were some positive aspects of the stay, I believe there are several areas that need immediate attention—particularly in terms of cleanliness, safety, and guest convenience. I hope the management takes these concerns seriously to improve the overall guest experience in the future.