Hotel Abest Nagano Ekimae

This hotel just located beside the major station with family mart just below the building

Extremely bad experience with this hotel. Firstly, upon arrival, the only escalator leading to the hotel broke down, had to climb the long stairs. I booked a twin room with 2 beds for sgd 250 for the stay without breakfast, but accidentally selected 1 pax during booking. Then the hotel staff charged me spot walk in rate for another pax for additional sgd 250 but still its the same twin room setting. No change to the room, no upgrade, no breakfast involved, but just 1 more pax, the hotel decided to charge me double. How would an additional pax justify double the cost for staying in the same room with 2 beds. I thought i paid for the room type, 2 beds, therefore logically 2 pax occupancy. Unjustified additional charges. I offered to pay the hotel additional admin fees to accommodate 1 more pax due to my mistake during booking, but not 200%. The hotel staff claimed its walk in rate thats why the hike in prices,, but I booked the hotel a month ago. Unreasonable charges. Stay far from this hotel, zero empathy and inflexible.

Very good location, just opposite the train station. Reception is on level 2, but staff is helpful to help carry luggages to and fro ground floor. Room is small and toilet is squeezy, but still decent for a short stay. There is a Shampoo Bar at the reception to pick up stoiletries. Breakfast is good, the complimentary soba noodles on selected weekday nights is also great. Nice view from the 10th floor, and also free space for customers to chill during the day. Water was not provided complimentary to customers but instead was earned through a game.

Had a great stay at hotel abest. The hotel is directly opposite Nagano station, making it very convenient and easy to get around. The hotel staff are friendly and helpful. Highly recommend

Need offer cold air conditioner. I was told that the existing air conditioner is only for heat air and offered a fan. If not the weather was fine. I would have asked for refund.

Nice location

位置便捷，距離車站很近，出去遊玩十分方便；酒店雖然老，但是乾淨整潔，服務水平在線；但是設備有些老舊，空調衹能通過床頭的按鈕控制，有些不方便；但是晚上有夜酒和蕎麥麪的免費服務，很棒；樓頂休息區還有豐富的漫畫，以及按摩椅，遊玩一天回來，帶上對面車站的點心，放鬆下十分舒適～

優秀的地點，就在JR站旁邊，樓下就有便利店，附近大量居酒屋。 酒店雖然老舊，但職員服務實在太好了！ 10樓有免費的按摩椅、當地清酒、汽水、附上當地特產七味粉的湯麵，雖然內容是免費的，但服務員的態度也是十分親切，也感受到酒店的用心之處，非常好的經驗 有機會再來長野也要住這裡！

駅前で周囲に飲食店も多くて便利。入り口のエスカレーターが故障しているので、スーツケースの人は大変かもしれません。 夕方からの数種類の地酒のサービスや20時からのそばのサービスはとても良かったです。コーヒーやソフトドリンクがいつでも飲めるのは便利です。スタッフの方も親切なのでまた利用したいと思います。