Invité
13 juillet 2025
My stay at Hotel Ocean Heritage was extremely disappointing. The cleanliness was horrible, and what made it worse was the constant foul drainage smell in the room. It was so bad that it made us feel sick. This isn’t a one-time issue – the smell is permanent, and unfortunately, no one at the hotel seems to care. Their only solution is to spray some room freshener, which masks the odor for just a few minutes before it returns even stronger. When we went down to the reception around 12:30 AM to raise our concern, the elderly *** at the front desk started shouting at us, as if we had done something wrong by complaining. This kind of behavior is completely unacceptable and unprofessional. Also, be aware that the photos online are misleading – the reality is very different. The only positive part of the stay was the room attendant, who was polite and helpful.
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