Lovina Inn - Nagoya Batam

We have 3 nights at deluxe room with window (IDR 320000 weekend and IDR 280000 weekdays). The room was clean and spacious, has amenities,coffee and tea maker, free 2 bottles mineral water, AC was good, but the hot water at bathroom didn't works and the bed was uncomfortable. The location is very good, walking distance to nagoya hill mall and lucky plaza. many boutique beside hotel sell ladies bag. The breakfast only toast, egg, and coffee or tea, but at the weekend there's additional menu, noodle and porridge. But overall, this is more than I expected with that roomrate.

The reception/frondesk by the name of Suzy, is very rude. I check in on 8 of September 2014. I booked for joint rooms but unfortunately both room aircon was not cold. I called the reception but in a harsh tone they ask me to change only 1 room. Just imagine, 2 join rooms aircon faulty but they only give us 1 room to change. Not to spoilt our holiday mood, we decided to stay and they gave us A FAN for our next 4 days stay. Secondly.. The room is super dirty, especially the toilet. The bedroom area full of hairs. I understand that this is a budget hotel, but how budget it is, cleanliness and customer service is very important. I will not recommend my friends and will not come back again. This is the worst hotel I ever stay. Even other chepeast hotel in batam have the good customer service compared to Lovina Inn. I regret staying in this hotel, but i cant do much as I have already paid upon checking in.