Nagoya Hill Hotel Batam

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Stayed for 3 days 2 nights here, first impression was excellent for a local boutique hotel. The comfortable leather sofa looked shiny and inviting. But, the reception area looks a little dull. Maybe a fresh flower display will help? Upon check in, reception asked for. Adeposit of 500.000 equivalent to S$53. According to them its their rules but i was funny coz we pre paid our stay fully. And when we ask if we could use my card he said ok. But later after he talked to another person, he came back n said preferably cash. The reason was because the refund will take up to 14 days 🙂. To avoid much trouble we asked if it was possible to use SGD n he said okay. However when we reached our room, we just realized the use of the word 'refund' means it would be charged? Coz if not, there is no refund needed since it's just a freeze of Rp. 500.000. The room was rather decent, normal size not too small but not as big. But for the price i paid i could get a bigger room size from its competitors. The TV remote battery was off, meaning housekeeping didn't do their job in checking all works well. But 3 mins after we called, the handyman came to pass it to us. When I opened the cupboard to put our clothing , I touched the surface and it was dusty. I took tissue n wiped it off it was brown-black. I was quite upset again coz it means i need to wipe it a few times with a wet wipe just to make sure our clean clothes wont get dusty. Breakfast was ok. Good local spreads , little corner for dim sum and live station. Coffee was terrible. For a 5 star yet they dont have a good coffee machine. The sofa facing its lift omg dont even think to sit on it look at the picture i attached. The pvc chair that my daughter sitting on, look at the seat its torn 🥲. Lead by Singaporean as its GM their standard is in really far below a **** star hotel in Sg. But the service crew were all warm and friendly so yeah we let it slide for once. We will not be coming back to this place. Sorry.

I was very satisfied. The hotel is clean and tidy. The food is also very good. If I go again, I will choose this hotel.

The hotel just walking distance to the mall. The room is clean and comfort but a bit small for the price we pay. The breakfast is good specially local kue which we love so much

Convenient to mall & spa. Kids friendly and good for family with younger kids

The hotel and the bedroom is clean but only the bedsheet is old and yellowish if you do not mind.the breakfast has a lot variety and is worth staying