Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group

Our trip to Nainital and Neem Karoli Baba was truly unforgettable, and a huge part of that was our stay at Fortune Walkway Mall, Haldwani - a Member of ITC’s hotel group. It was, without a doubt, the best stay we’ve ever had! From the moment we walked in, we were welcomed into an atmosphere that felt warm, inviting, and luxurious without being overwhelming. The ambience of the hotel is beautiful – modern, yet with a cozy touch that makes you feel instantly at home. The rooms were very spacious (not like usual hotel room), clean, and thoughtfully designed, and the food? Simply outstanding. But the real highlight of our stay? The people. Every single staff member went above and beyond to make sure we were comfortable and happy. Two people, however, stood out and became more than just staff members to us – Neha and Babita. Let me start with Neha, who works at the reception. From the moment we arrived, she became like a part of our family. Neha took care of everything – our travel arrangements, room preferences, and every little detail. She patiently answered all our questions, helped us plan our itinerary, and even assisted us with bookings. But it wasn’t just what she did; it’s how she did it. Her kindness, professionalism, and genuine care made us feel so special. And then there’s Babita, who completely stole my mom’s heart! She manages the Food & Beverage section, and her warmth and energy were unmatched. Babita treated us like family, ensuring every meal was perfect and that we were comfortable throughout. She’s one of those rare people who lights up a room with her positivity and kindness – an absolute gem of a person. Both Neha and Babita turned what could have been just a good stay into an unforgettable experience. These two incredible women are true assets to the hotel, and their dedication and kindness will stay with us forever. We’ve stayed in many hotels before, but rarely have we come across staff members as genuine and dedicated as these two. The hotel itself is perfectly located – just 20 minutes from Haldwani Railway Station and about an hour from Pantnagar Airport. It’s also incredibly affordable compared to other options, yet the quality of the stay is far superior. The views from the hotel are gorgeous, the service is quick and efficient, and the overall experience was flawless. ITC hotels have always been a favorite of ours, and Fortune Walkway Mall proved why. If you’re planning a trip to this region, I cannot recommend this hotel enough. The people, the food, the comfort, and the memories you’ll make – everything will exceed your expectations. And if you’re lucky enough to meet Neha and Babita, you’ll know exactly what I mean.

I would like to extend our heartfelt appreciation for the exceptional service and hospitality provided by ITC Fortune during our recent visit. We were truly impressed by the professionalism, warmth, and attentiveness of your staff. Thanks and Regards Chhaya bhatt HR

Had a wonderful stay at Walkway Fortune Haldwani! The rooms were clean, comfortable, and well-maintained. The staff was courteous and always ready to help. Special mention to Kamal in the dining area—his service was excellent and made every meal more enjoyable. The food was delicious and the ambiance relaxing. Highly recommend this place for a peaceful stay!

Had an amazing short trip with friends at Hotel Fortune in Haldwani, July 2025! The hotel exceeded our expectations with its comfort and hospitality. Special shoutout to Nasir and Rohit from the restaurant staff - their service was top-notch! Friendly, attentive, and made sure we had everything we needed. Highly recommend Hotel Fortune for a quick getaway with friends!"

Good food with great view. Ordered Chicken korma, chicken biriyani, butter naan, watermelon juice, rasmalai, and tiramisu. Kamal helped us with the selection of this food and was very efficient with his service.

The food at this restaurant was outstanding. Every dish was thoughtfully prepared and beautifully presented. The main courses truly impressed. Good service provided by Mr Kamal and Mr Aman.Overall, a memorable dining experience.