Atour Hotel (Nanjing Fuzimiao Qinhuai cruise terminal）

房間整體還可以 一共訂了六間房 三間大床房。三間行政雙床房 我住的房間是大床房 房間內設施如圖所示 該有的設施都有。衞生也還可以 對服務這塊給我的印象很差。 1、傍晚快六點時辦的入住，前台是一位男生和一位第一天上班的女生，女生對業務還不熟悉 辦理的時候很慢。還把其中一個房間給弄錯了 我把身份證和房型一個一個跟她説的情況下還弄錯了 熟悉業務的前台並沒有給辦理 同行的有小孩 小孩子玩了一天很累 想早點到房間休息 全程辦理下來近半個小時左右。 2、在辦理入住的同時 我諮詢了在酒店吃早飯的事情。跟我説48元一位。我問有沒有折扣 説是沒有 。一共訂了六間房 而且價格還不便宜。亞朵會員是可以享受早餐的 可是並沒有告知 3、第二天早上因為同行的人需要在酒店就餐 於是我再次跟前台溝通 給到的回覆跟頭天一樣。後來經過各種諮詢溝通才讓我辦理了會員 明明一開始就可以讓我辦理金會員 卻始終不説 我一開始還按他們給到的方案來結算費用（比最後的會員價貴）我都這麼實在，他們卻欺騙我不懂 在溝通了很長時間後才告知可以辦會員。其中細節就不贅述了 4、這次入住 前台工作人員給我的印象很差 本來我們可以享受到的權益 卻是怎麼都不告知 而且我反覆溝通諮詢了 就是不跟你講 就是讓你原價買 可能是看我們人員多吧

We stayed at Atour for 3 nights, and while the bed and pillows were very comfortable—which we absolutely loved—the overall experience was unfortunately below expectations, especially compared to other Atour hotels we’ve stayed at. The hotel is located in a very popular tourist area, which means there are crowds everywhere. I believe this also contributed to the staff looking visibly exhausted. We arrived at the official check-in time, but our room wasn’t ready because the previous guest had a late checkout benefit from their membership. To make up for it, the hotel upgraded us to a higher-tier room for the first night. However, we had to switch back to our originally booked room the next day, which was inconvenient and troublesome. Both rooms were located in the annexe building across the street from the main hotel. The upgraded room was only one floor above the original one, with minimal difference other than being slightly bigger. We specifically booked a room with a river view, but to our surprise, tourists standing on the nearby bridge could look directly into our room — we verified this by checking the view from the bridge ourselves. What disappointed us the most was the cleanliness. Our first room was very dusty, with sand and dirt on the floor, and the toilet walls had visible stains. Since we were staying just one night and were exhausted from traveling, we didn’t raise the issue. However, when speaking to the front desk about switching rooms the next day, I clearly requested that the next room be cleaned properly. Unfortunately, the second room was of similar condition, if not worse. The pillowcases were stained with black and yellow marks, and we had to request new ones late at night after returning from a long day out. What makes this more surprising is that Atour is known for its great service, including the free laundry service where staff wash and return your clothes the next morning. This branch did not provide that service at all. Breakfast was also subpar and not worth topping up for. Overall, this was the least enjoyable Atour experience we’ve had. The comfortable bed and pillows were the only highlights. We hope the hotel improves its cleanliness and service consistency to match the standards of other Atour locations.

Good location and good food.

Excellent hotel, great value. Location is great, lots of food options and great evening vibes.

Nice hotel, offer free night supper for guests. River view room is at opposite block, across the pedestrian street. Will come back again.

The location is really good. Comfortable bed with clean rooms. Definitely will stay here again, if I do come to Nanjing again. :)