Napoli's Gold Hotel

L'hôtel est bien adapté dans trois centres-villes, entouré de plusieurs bâtiments, supermarchés et stations de métro, bien qu'il soit difficile à trouver depuis la rue. La jeune fille qui travaille à la réception est plus que sympathique et serviable.

La chambre était propre, spacieuse et très confortable. Le petit déjeuner était également délicieux. De plus, la réception était très flexible et m'a organisé un taxi.

Tout comme convenu ! Nous sommes très satisfaits de tout !!

We stayed for 1 night, all four us (including a 3 year okd and a 5 month old baby didn’t sleep well. I’m not sure if there were insects or something but in the morning we had rashes/insect bites on our skin, all of us. Anyway, good loc! 10mins walk frm train station

This was a really basic hotel right in the middle of the action. It was clean, comfortable, with a nice little continental breakfast thrown in. The staff were so helpful. It’s all you need for a city break when you are usually out more than you are in. Great value for money. It was a bit tricky to find. Look out for the Mele Pellicce sign outside the front. Thank you to all the lovely staff for your kindness and help. 🙏🏽💕💕💕

We stayed in this guest house 17-21 April 2023. We would very much recommend any traveller to stay here, the place is very clean and comfortable and we found it a great location. A lovely continental breakfast each morning with plenty choice and the hotel itself is very secure as it is on the first floor and you have 3 locked doors to get through before you get to your room. It's very near the train station and plenty places to eat nearby. Reception is not manned at night and we arrived at 8pm and the door was closed but when we rang the number on the door they came after about 5 minutes and checked us in. The bed was massive and very comfortable, we had a lovely balcony to look out, also free Wi-Fi, and a safe, TV and fridge in the room.

Slightly mixed opinion of Napoli’s gold hotel. It’s interesting to say the least. First, I’d like to say the room was immaculately clean and fairly modern with comfortable beds and a balcony. Air conditioning didn’t work but we just had our balcony door open for 30 mins before we went to sleep. The bathroom in the room was fine, although the shower was almost impossible to get to the correct temperature, 1mm either way was too hot or cold and the water drained really slowly. But overall the room was good. The reason for the 3.5 rating is the breakfast room. Pretty poor. The breakfast room is tiny and miserable to be entirely honest. And I know you can’t expect much from a continental breakfast but it was pretty sad. Also the staff didn’t speak English although claiming too, and of course this isn’t a reason to complain, it is in Italy, but they claim to speak English here. The staff certainly aren’t as pictured in suits and ties either….. The location is pretty good, just out the main part. The weird thing is the security on this hotel. 4 keys, one for the big wooden gate, one for the metal gate, one for the hotel door and one for the room. Wow. Remember to push the wooden gate when unlocking it else you’ll be staying outside! Although I don’t plan to return to Naples, there would be worse places to stay than to stay here again. It’s a 3 star hotel….

The signs of disorganisation started a few days before arrival. They kept on sending me emails in Italian about a problem with payment details and threatening to release the room. This despite the fact that our bill was to be paid at the hotel and not in advance. Then came the pestering for our arrival time. Strange as the whole concept of a hotel is that you turn up whenever you like (within reason, normally up to midnight). On the day of arrival we got another request for arrival time and within thirty minutes we replied 3-4pm. We duly arrived at 3.15pm and the hotel was closed. No reply at the front gate, no reply on the phone, no reply by email, no reply by sms. So the four of us waited in 32 degrees heat for a while with sweat sticking our clothes to our bodies. Then a French couple turned up and faced the same predicament with us. In the end we decided to go eat at a local restaurant. I sent a message for the hotel to contact us when they opened. No such message came and after further repeated attempts to contact the hotel by phone I started searching for alternative hotels online. Meanwhile my wife went back to the hotel to check in person. She found the receptionist showing up around 4.30 or so. No apologies, no compensation. But eventually we were able to check in. The room was as pictured, with good air conditioning and clean. It was difficult to get the shower to the desired temperature so I ended up having to take a warmer shower than wanted. The plugs in the sink and bidet didn’t retain water, while the plug in the bath couldn’t be opened to let the water out. The toilet seat was loose and kept slipping whenever anyone used the toilet. There is traffic noise due to the location on a busy road. Beds are firm. Breakfast was ok - baked goods, yoghurts, rolls, jam, eggs, salami - but no fruit and the coffee wasn’t great. I wouldn’t go back.