The Caves

After booking online, we received an email from Gisell at Island Outpost reservations. Over the next month, I had sent so many emails inquiring about information and room upgrades. Huge shout out to Gisell!! She went above and beyond with the best customer service - everything was perfect. We were greeted at the airport by Chris who was our taxi driver (arranged through the hotel). During our 1.5 hour drive from the airport, Chris provided history and information about his country. Thank you Chris! We arrived on a Saturday afternoon after a long flight & taxi to be greeted with a welcome drink upon arrival. The check-in process was very smooth and we were also granted a tour of the property. We stayed 7 nights in the butterfly room which was very beautiful. The room was very clean - you could tell the housekeeping team was very thorough (housekeeping is the backbone of any hotel). Don’t forget to give your housekeeping team a cash tip - they deserve it. We enjoyed keeping the shutters open all day to enjoy the breeze - air conditioning really wasn’t necessary. The bedroom mattress was very comfortable. We slept with the bug net surrounding our bed, but we never saw a mosquito the entire trip. There was no television & spotty wifi, which was perfect for us trying to reset and relax. The hotel grounds & gardens were taken care of so well by the employees. I even saw the GM walk the property multiple times a day - that’s when you know you’re staying at the best hotel. Way to go Karen! We ate breakfast, lunch and dinner everyday - never had a bad meal. They offered specials daily and also the option to have breakfast in our room. On our last night of our trip we enjoyed a private cave dinner, which was amazing - make sure to book one! The best part of our trip was cliff jumping and snorkeling, followed by relaxing! Being that it was a small hotel, you’ll get to know the other guests staying on property. Everyone was so nice and welcoming. This is the part when you expect to see pictures, but our pictures wouldn’t do this hotel any justice. It’s absolutely beautiful at the Caves hotel, go check it out for yourselves. To the Caves staff, thank you for such an amazing experience. Your hospitality was exceptional and we can see why so many couples return year after year. It’s all about the best customer service and you all have it. Keep up the great work!! Shout-out to Melissa, Karen, Randy, Nick, Stacey, Adeema, Baller, Glen, Omar, Zoom, Pernaldo, Glen, Omar, Floyd, Earl, and Grace. Warm Regards, Tiffany & Jason

We love Negril and we love the Caves! We had our honeymoon on the Negril Cliffs, 35 years ago, and now travel to the Caves to celebrate our anniversaries! The Caves is hands down, our favorite place on earth. The food is amazing, the staff kind and accommodating and the ocean warm and inviting! Yes, the bathrooms could use an upgrade but the rooms are fun and eclectic and the entire resort is relaxing and simply magical! Everyone we bring to the Caves, returns again and again. Highly recommend for a week of 'One Love!'

Delightful accommodation in a unique location on the cliffs overlooking the brilliant azure sea. Lovely well equipped cottages set in a beautiful cliff top garden setting. Wonderful staff, great service. Steps down to sea level where you can jump off into the water or go down a short ladder to swim. Great place to watch the sun set.

The service here was a real letdown! However, the ambiance was absolutely stunning! And by service, I mean the whole intake ordeal, not really the waitstaff...i was expecting a check in process that was more seamless ! Took about 45 mins to seat us !

My husband and I stayed here the week of Thanksgiving break and had an amazing stay!! The property is even more beautiful than the pictures show. The home cooked meals are incredible, and the cave dinner was amazing! We looked forward to a fabulous breakfast with gorgeous views every morning. Also, ask Stacey to make some of her specialty cocktails, they are the best! We love Stacey so much, she made us feel right at home! And all of the staff are so kind and wonderful, thank you Bernard, Floyd, and Glen for making our stay special. The cleaning staff and grounds keepers also did an amazing job keeping the property and rooms very clean and nice. We loved so much jumping off the cliffs and snorkeling every day in the warm Caribbean sea. We also got a couple's massage that was wonderful. I wish I remember their names, they were both excellent. Our room was charming, and as others have mentioned, could use an update. We spent most of our time out on the property, but the inside of the rooms have some rusty fixtures, old paint, and the bathroom needs an update. If you are ok with a more rustic room, you will have an amazing time here!

This stay was great. I would definitely come back and recommend it to family/friends. Now, if you are one of those people who are high demand, constantly in need of attention or/and to be entertained, and want pristine/new/modern accommodations - this isn’t the place for you. But, if you are open to new experiences, ready to relax, and looking to chill; then this is the place for you. The views and service were top-tier. Everyone was attentive and ready to address your needs every step of the way. The food was excellent. They had diversity throughout the stay. Most meals were 4 courses, and not one of them was disappointing. They take the food restrictions when you book, and they followed them the whole trip without my having to re-iterate my needs. One thing I noted, was they have scheduled meal times (morning, noon, night), but if that’s not how you live, you can walk up at different times and ask what they have to eat. The airport transfer was available very soon after I walked out of the airport and they planed the return to leave 4-hours before my flight was scheduled (~＜2-hour drive to MBJ). You do have to really look for them though, the sign is rather small and not in an easily visible location. The main recommendation that I would share with a friend/family member would be: try a different room, other than One Drop. I was in One Drop, as it was just me, however, this cottage was more like a dungeon than a tropical getaway. Granted, most people are not in their cabins a lot. But if you prefer to stay in and read, take breaks from the sun, etc. then One Drop will not be the most comfortable. There’s only one small window (with no glass or screen & no bug net over the bed) to see outside/let light in. When asked, the staff member who walked me around and oriented me to the resort/room had said there was no way to open the shutters, but I did figure out how to open them eventually. That did help slightly with letting light in. Unfortunately, it was overwhelmingly dark inside without great views. There was only the bed and a built in couch (that faced in - towards the bed) for seating, with no table at all. It was very uncomfortable to try to eat, read, or rest in the room. There was not a desk to work/read nor any convenient places to hang wet clothes (without leaving them outside in the shower). I would definitely not recommend this cottage if you have two people as it felt cramped with one person. Some of the websites/reviews say it has 10 acres; however, there really wasn’t that much space to walk/adventure. Maybe that was a higher priced option than what my price point ($2254 USD/4 nights stay) got me. They didn’t have options to schedule history, adventure, or culture tours through the hotel. That is something you might plan ahead of time through an independent company. However, the life guard and cave-jumping teacher made the stay very entertaining with snorkeling and kayaking available whenever you wanted to go. I read a