Paradise Beach Residence - Ultra All Inclusive

This is the first holiday I’d booked to go away with my Mother for a few years and given the alleged “Ultra inclusive” status, we went ahead and booked. On arrival, we were met by unhelpful reception staff who stated we didn’t need an extra room key, but had given another Bulgarian couple 2 keys. We didn’t think much of it at the time. Room was basic, views lovely however. AC worked but the electrics tripped most days preventing the lights from working. The bedding was dirty, mattresses filthy and my mother and I often got bitten. The bathroom was not cleaned as often as it should have been, rarely did we have towels changed. Basic job most days but thankfully we aren’t messy pups! We had bottled water given to us every day, which was good because for an ultra inclusive that’s all we were given in the mini bar. The beach itself is lovely but like every other review you have to pay for use of the umbrella and sunbeds separately. Very poor for ultra all inclusive. I find myself saying that often! The pool itself is fine, but there is rubbish around the poolside which is often left and not cleaned or maintained. Wasps around the drinks section and the bar itself around the pool is not clean either. Gym you have to pay for daily, so if you were there for a week you’re looking at around £35 for the 7 days use, being gym users ourselves, this was hugely disappointing. The staff are unhelpful generally and we found we were often spoken to poorly and/or not given the time of day. Whether they didn’t understand English or not we don’t know, but it was apparent to us that we were being treated massively differently. Which is a shame, we are definitely far too polite in England that’s for sure! The only members of staff who were helpful was the towel man who gave us directions on how to get to the boat across to Nesebar, always greeted us in the morning and was a pleasure to talk to and Bramon the young lad at the bar, who took time to speak to us and often brought drinks to us and played games. Overall, a very sad state of affairs at this hotel. Lack of entertainment and the animation team were less than to be desired. Lack of enthusiasm generally and very unsure what the staff across the hotel were being paid to do given that they spent all of their time on their mobiles instead of addressing the needs of the guests. I’m not usually one for writing reviews, but as a 30 year old, sociable female who wanted a “luxury” type relaxing break, this was sadly, very disappointing and I’d advise others to consider going closer to Sunny Beach, especially if you wanted the atmosphere, working lights, variety of food and a better sense of inclusion. Or pay more and go further afield for proper luxury. The potential for this hotel is massive but the staff need to step up, be more professional and take pride in where they work. Too many staff, not a lot being done.

Me and my family just back from 7 nights holiday at Paradise Beach. Very mixed feelings. Nice modern hotel with lovely view, beautiful sandy beach. And that's all positive. Grumpy and unhappy staff. Poor housekeeping. Soo you pay for UltraAll ,but the same time you need to pay for sunbeds and umbrella, you need to pay extra for all activities and entertainment e.t. bowling, darts.... poor cocktails, but very nice brands spirit. Bad food, not tasty at all not enough space for dining 😕. Rude,very rude staff I just can't believe it. And This is a 5 🌟 hotel at 21st century. How sad.

My partner and I loved it, our first time to Bulgaria and didn’t know what to expect? We got a private transfer from the airport to the hotel which is a must as the hotel is quite far out. If you’re looking for a chill out holiday this is it? Although it’s quite family orientated too so would suit both couples & families. We’ve found the staff were friendly and most if not all speak english. One thing I was worried about was the language barrier but fear not. The all inclusive is great the spirits are branded top names you’d see in the supermarkets back in the UK. The lager is Staroprama on tap which meant I was in heaven. Cocktails are a must here and trust me there’s no such thing as measures there pretty generous with it. The rooms are quite big we had a double room and it caters for us quite comfortably the beds are literally two double beds together. You’ll need to bring some European plug attachments the 2 pinned ones there’s plenty of sockets. There’s a wardrobe and plenty of drawers for your clothes. A big mirror and a dress mirror. There’s a fridge too. The bathroom consists of a shower, toilet and wash basin and fitted hair dryer for the ladies and is very modern. The rooms are well presented and modern and are cleaned every morning and toilet roll replenished every morning too along with bottled water etc. The food at the restaurants is great and has a vast choice of salads, hot & cold meats, chicken, kebabs, fish, steak and not forgetting chips for main meals, if you like an English breakfast they do there own take on it which is still good, the bacon & sausages aren’t quite like what you’d get back home but they are still tasty. Theres a vast choice of drinks including all sorts of fruit juices, coke, Fanta, sprite, water etc. The beach is right by the hotel and there is a big pool there too and a kids pool next to it. This is cleaned regularly too and plenty of sun beds. There’s a bar too by the pool which is convenient and a bit further on a ice cream hut which does slushy’s too. There’s paragliding, flying carpet, jet skis etc which you have to pay for which is the norm although if you want to go on a sun bed by the beach this would cost you 10lev a day each although there’s plenty of beach to chuck a towel down for free. We had a sea view which I think most rooms do and it’s an amazing view looking over the Black Sea. Taxis are available from the hotel to Old Nessebar for around 35 Lev which is a must visit. All in all we had a great time here! Loved it. 🏖☀️🇧🇬🏴󠁧󠁢󠁥󠁮󠁧󠁿

Ужасное отношение . По приезду нам не помогли с сумками и не показали где находится номер. Искали сами. Отель большой , сумки и 2 детей с дороги это не самое веселое. В номере воняет канализация. Поменять номер отказали. Включили душ, вылетела стрижка. Следующий день, вырубился свет. Сегодня третий день нет уборки. Все ,что радует это чистое море и хорошая кухня. 5 звезд это даже близко не может быть. Шезлонги бесплатно возле бассейна, на пляже за деньги. У нас ультра он )))Не тратьте деньги и нервы

Das Hotel liegt sehr weit ab vom Schuss. Was positiv zu bewerten ist, ist der tolle Blick aufs Meer. Leider gibt es im Hotel kein Unterhaltungsprogramm oder ähnliches. Auch eine deutsche Reiseleitung vor Ort haben wir vermisst. Dadurch gab es keine Möglichkeit Ausflüge zu buchen. Zum Essen muss ich leider sagen , das was geboten wurde war echt unterirdisch. Wenig abwechslungsreich und das Fleisch trocken und überhaupt nicht warm. Schade aber wir würden nicht nochmal hier her fahren.