Grand Hotel Nirvana

I read the reviews (have no idea how it has so many good reviews) of the hotel and description. The price and description matched my needs and I made a fatal mistake. My staying was from 20-27 Sep 2024. The service was nothing as described, no entertainment for kids, no ice cream, no snack bar, half of the hotel is closed due to "end of season" which weren't stated in the description. I complained to loveholidays, after, the man who didn't introduce himself approached me and gave out to me about the complaint, harassed me verbally in front of my kids and said that speacially for me ice-cream will be available and snack bar open but he can't help with entertainment as I should book my holidays in August rather than now. Also he clearly stated not to leave him any bad reviews as I will be in trouble. Turns out he was one from a management. The reception providing rude service as i asked for the toilet paper and man gave me 2 rolls saying "ill give you more as you eat a lot and sh*t a lot". This is a 4* hotel, I have no idea how did they reach to that level as it is nothing like that. Health and safety, hygiene, room service are very poor. It would be a great B&B, but not a 4* hotel. If you are traveling as me with kids skip this hotel and book somewhere else. For example accross the road the 4* hotel had all the entertainment for the entire time we were passing by and no end of season for them. The stress I went through was unbelievable, and I meant to relax with my kids. Hopefully I've saved someones holidays by this review. Have all videos and photos as a proof and it's nothing like in the description.

Just returned from a week at the Grand Hotel Navana . Check in was good as we arrived early hours . The room was clean as expected. Also it was a good size .Towels was changed most days . Could have done with a dresser mirror and full size mirror. The dining room was clean and staff professional and polite. Not many staff spoke English the one who did was friendly and helpful. Reception staff spoke good English and was helpful . The pool area was nice and relaxing area . The pool was a little cold but once in lovely to swim in . The bar served good beer local spirits and cocktails ok . As it was late season there was no late bar as stated when booking. The location was great with bars and restaurants on the doorstep. A short walk to a lovely sandy beach. The bus stop at the front of the hotel. Overall we had a lovely holiday.

I like this hotel very much.Is nice!!The food is amazing and varied.Also beach is not far,50m from the big white wheel .Sweeming pool is very clean👌Evening entertainment is very cool.♥️♥️🫶The stuff is hospitable and very friendly♥️♥️🫶

We had a fantastic family vacation at Hotel Nirvana in Sunny Beach, Bulgaria. The hotel's location, just a short walk from the sea, was perfect for us. The food was delicious, offering a variety of options that we all enjoyed. The staff were incredibly friendly and helpful, making us feel welcome throughout our stay. Our room was clean, spacious, and very comfortable, providing a great place to relax after a day at the beach. Overall, Hotel Nirvana exceeded our expectations and made our stay memorable. Highly recommended for a perfect family getaway!

Very good place, the staff is always helpful, kind and smiling. In the restaurant you can taste delicious and varied food. Very close to the beach.Аnd the drinks at the bar...mmm. Really nice place to relax :)

We were on vacation with my girlfriend, I didn't believe that you could have such a good time on Sunny Beach, I didn't expect that there would be such a good service, given that it is said everywhere that our sea is terrible! Well, I wouldn't say, I've already booked for next season!) I recommend!