Hotel Aura - New Delhi Railway Station

We booked their most expensive room, the Aura Suite with a Private Jacuzzi, even though it did not meet our expectations. Firstly, their advertisement is misleading across all platforms. Here are the details to inform you: On ***********, they claim to offer a free airport shuttle, but they charge 1100 INR for each side. If you choose to book Ola/Uber, the cost is 600-700 INR. The locality is very poor and unhygienic. There is no cleanliness in the vicinity of the hotel. It is situated on a cramped road, and ordering a taxi can take more than 20 minutes. Before making the booking, I called them to discuss a late check-out (for two hours) due to my late flight. They assured me that a check-out at 2 PM would be fine without any additional cost. However, upon reaching the hotel, they denied the phone conversation and insisted on charging half a day's hotel cost for a late check-out. The room was not clean. Dust and hair were visible under the blanket. The bed linen was also not clean. Immediately upon check-in, we had to request vacuum cleaning for the room. There is no coffee machine in the room. Instead, there was a dirty kettle. The mini-bar was empty. We had to contact the reception to have the TV turned on. The room service came and changed the cable box to enable us to watch TV. There was no Hairdryer, Bathrobe, Bath Slippers, Complimentary Bottled Water, or Complimentary Breakfast (which they had advertised as included in the Aura Suite with Private Jacuzzi room). Hot water was not available at all times, and the shower was broken. Water would come for a minute and then the knob had to be pulled again to continue. Apologies for the disappointment, but there is no separate Jacuzzi. They have replaced the bathtub with the Jacuzzi, which was old and functioning solely as a bathtub, not a Jacuzzi. The small TV above the Jacuzzi was also not functional. So, essentially, the so-called Jacuzzi was just a bathtub in the bathroom, not a Jacuzzi in the room. The internet connection was very slow. We ordered food in our room, and they were initially charging more than the menu price. After my objection, they adjusted the price to match the menu. The food was both expensive and of poor quality. If you venture outside the hotel, there are ***y shops and dhabas where you can find better food. The room did not resemble the advertised images on the internet. The sky lantern in the room was non-functional, and there were no night lamps as depicted in the photos. Parking is at your own risk. There is no luggage storage room. If you wish to store your luggage, it will be placed in the passage. There are no gym facilities, no massage services, no spa, and no steam or sauna bath available. Furthermore, there is no rooftop bar and no restaurant within the premises.

I would rate 0 or -5 for this hotel worst hotel stay ever. They charge a bomb but the hotel is pathetic. It was a small room were the HVAC was connected with room and the washroom togather and obviously the bathing odar was spreading throughout the room and bathing kit was not working and I had informed the staff several te but no one turned back looking into this. Room service was pathetic and the front office ***ager was the worst person to be placed at the front desk. I would say it waste of money staying in this hotel it's not coustom friendly.