The Executive Inn, Newcastle

Avis : The Executive Inn, Newcastle

The Executive Inn, Newcastle

10 Rugby Rd, New Lambton, New South Wales, 2305, AustraliaVoir le détail de l'hôtel
The Executive Inn, Newcastle
The Executive Inn, NewcastleThe Executive Inn, NewcastleThe Executive Inn, Newcastle
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1 nuit

Avis des voyageurs

8.6/10
Très bien
122 évaluation
Avis vérifiés
Emplacement8.6
Commodités8.6
Service8.6
Propreté8.6
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Toutes les évaluations(122)
Évaluations positives(21)
Évaluations avec photos/ vidéo(5)
Piscine propre(4)
Piscine remarquable(4)
Évaluations négatives(1)
Invité
Chambre lit queen standard
Séjour au sept. 2025
En couple
1 évaluation
10/10
Exceptionnel
Publiée le 8 nov. 2025
Our stay at The Executive Inn, New Lambton was a truly lovely experience. The staff were all very friendly, courteous and helpful. The facilities are very clean and well set out and the view is calming and relaxing when taking in breakfast on the Terrace. The advantage of staying at this hotel is that it is adjoined to the Wests Club where we dined and had no worries about having that extra glass of wine or beer before driving home. Thank you to all the staff who helped make our stay so comfortable and such a pleasant experience.
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Invité
Chambre de luxe (2 lit queen size, balcon)
Séjour au juill. 2025
En famille
1 évaluation
8.5/10
Très bien
Publiée le 24 août 2025
Streaming tv is not always easy for some, so was annoying when want to watch something and have to stream
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Réponse de l'établissement: Thank you for your feedback. We are glad you took the time to share your experience.We understand that streaming TV is not always the most convenient option for everyone, especially when you are just looking to relax and watch something easily. We will certainly take your comments into consideration as we look at ways to improve the in-room entertainment experience for all our guests.We appreciate your input and hope to welcome you back again soon.
Invité
Chambre lit queen de luxe
Séjour au juin 2025
En famille
1 évaluation
3.5/10
Publiée le 21 juill. 2025
This place is a dump. Due to a mix up with dates I was forced to book another nights stay. The staff wouldn't honour an online rate I could find elsewhere. The girl just shrugged and said 'no we don't do that'. I could hear the manager accusing me of trying to benefit from the situation which was highly disrespectful. The pools are marked as heated but were like ice so nobody could swim. Final straw was that our cards locked us out of the room and forced us to walk all the way to reception to get new cards, were the staff member was also obnoxious and not apologetic about the card issue. By this stage we had had enough. We packed our things and left without staying the final night. My tip, stay elsewhere. This place is no better than a glorified motel.
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Réponse de l'établissement: Thank you for your review. We would recommend that in future you check your booking dates prior to arrival to ensure that you have booked the correct dates. We understand that a mix-up with the booking dates added stress to your visit, and we're sorry this contributed to a frustrating experience. While our team aims to assist wherever possible, we do have policies in place that sometimes limit our flexibility—especially around third-party rates. We regret if this wasn’t communicated clearly at the time.We’re also sorry to hear about the concerns raised regarding the pool temperature, key card issue, and the interactions you had with staff. These matters are being reviewed internally to help us improve. That said, we kindly ask that all guests treat our team with the respect and courtesy they deserve. Our staff work hard to support each guest, and mutual respect helps ensure a more positive experience for everyone.Thank you again for taking the time to share your thoughts. We appreciate your feedback and hope you’ll allow us the opportunity to offer a better stay in the future.
Carey Loy
Chambre accessible aux personnes à mobilité réduite standard (lit queen size)
Séjour au nov. 2024
Affaires
20 évaluation
7.0/10
Publiée le 24 déc. 2024
I stayed at the Executive Inn in Newcastle recently, and while the overall experience was pleasant, one incident stood out. The rooms were clean, spacious, and well-appointed, and the facilities, including the pool and on-site dining, were excellent. The staff were friendly and welcoming upon check-in. However, during the middle of the night, the fire alarm went off unexpectedly, and all guests had to evacuate. We were stranded outside for about an hour with minimal communication or updates from staff, which was frustrating and uncomfortable. While I understand such incidents can happen, a clearer protocol or faster resolution would have been appreciated. Aside from this disruption, the stay was comfortable, and I would consider returning, hoping this was just a one-off occurrence.
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Réponse de l'établissement: Hi Carey. Thank you for your review. We apologies for the issues you experienced with the fire alarm during your stay.
Invité
Chambre lit queen standard
Séjour au avr. 2025
En couple
1 évaluation
8.0/10
Très bien
Publiée le 30 mai 2025
Hotel is clean, easy to access, plenty of parking. It is a little outdated but facilities are good and would be nice in summer. Downside most of the attached facilities are closed on Sunday. Reception staff could have been more welcoming, not overly friendly.
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Réponse de l'établissement: Thank you for taking the time to share your feedback. We're glad to hear you found the hotel clean and convenient, and that our facilities met your expectations. We're sorry to learn that parts of your experience fell short—particularly the Sunday closures and the level of hospitality at reception. Your comments are valuable, and we’ll use them to improve our service and ensure future stays feel more welcoming and complete. We hope to have the opportunity to host you again in the summer season when everything is in full swing.
Invité
Chambre lit queen de luxe
Séjour au nov. 2024
En famille
2 évaluation
10/10
Exceptionnel
Publiée le 4 janv. 2025
that was our second time to stay in here，we had so much fun time here.
Traduire
Réponse de l'établissement: Thank you for the lovey review.
Invité
Chambre lit queen de luxe
Séjour au avr. 2025
En famille
2 évaluation
9.0/10
Excellent
Publiée le 4 août 2025
Second time staying here. Perfect for small families. Great pool and jacuzzi. Only negative - Sofa beds wernt very comfortable but fine for the kids
Traduire
Réponse de l'établissement: Thank you for choosing to stay with us again! We’re so glad to hear you found our hotel perfect for small families and enjoyed the pool and jacuzzi — it is always great to welcome returning guests.We appreciate your feedback about the sofa beds. While we are glad they were suitable for the kids, we will certainly take your comments on board as we continue to look for ways to improve guest comfort.We look forward to welcoming you and your family back again soon!
Invité
Chambre de luxe (2 lit queen size)
Séjour au mars 2025
En famille
1 évaluation
10/10
Exceptionnel
Publiée le 1 mai 2025
We stayed one night at The Executive Inn as a midway stop during our trip, and it was a convenient and comfortable experience.
Traduire
Réponse de l'établissement: Thank you Abhilash. We hope to see you again soon.
Invité
Chambre lit queen de luxe
Séjour au juill. 2025
En famille
1 évaluation
9.5/10
Extraordinaire
Publiée le 15 août 2025
Weekend away with daughter.  Loved the location and motel.
Traduire
Réponse de l'établissement: Thank you for your lovely feedback! We are so pleased to hear you and your daughter enjoyed your weekend away and loved the location and our motel.We hope to welcome you both back again for another relaxing stay soon!
FLAI
Chambre de luxe (2 lit queen size)
Séjour au fév. 2025
En famille
5 évaluation
9.5/10
Extraordinaire
Publiée le 17 mars 2025
I would love to give 5 however our room is a bit odd. The aircon is a split system & it was installed very low and blowing from side of the bedhead. It was blowing directly to our face and I couldn’t sleep well. Other than that, it’s a good location, lots of good food options in the Wests club and in surrounding areas. Value for mine if you’re staying with kids
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Réponse de l'établissement: Thank you for your review Flai.
Jeffli_
Chambre lit king supérieur
Séjour au déc. 2024
En couple
18 évaluation
10/10
Exceptionnel
Publiée le 19 janv. 2025
Good service
Traduire
Réponse de l'établissement: Thank you for the lovely review.
Luke Hazlett
Chambre lit queen de luxe
Séjour au déc. 2024
En couple
1 évaluation
10/10
Exceptionnel
Publiée le 25 janv. 2025
What a lovely treat staying here.. definitely our new go to when in Newie.. lovely front desk lady upgraded our room for my birthday. Couldn’t have had a nicer stay & beautiful pools!
Traduire
Réponse de l'établissement: Thank you for the lovely review.
Invité
Chambre lit queen de luxe
Séjour au mars 2025
En famille
1 évaluation
7.0/10
Publiée le 20 avr. 2025
The sofabed is super soft and my back suffered the whole night
Traduire
Réponse de l'établissement: Thank you Jun.
Invité
Chambre de luxe (2 lit queen size)
Séjour au déc. 2024
Seul
1 évaluation
10/10
Exceptionnel
Publiée le 24 fév. 2025
Perfect in all areas especially the restaurant
Traduire
Réponse de l'établissement: Thank you for the lovely review.
Invité
Chambre lit queen standard
Séjour au sept. 2025
En couple
1 évaluation
8.0/10
Très bien
Publiée le 20 oct. 2025
Not that bad
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