Hotel Cham Cham - Taipei

C'était ma première réservation dans cet hôtel. J'ai rencontré quelques problèmes à l'arrivée. Le personnel a demandé un supplément pour l'un de nos enfants de 9 ans. Je lui ai dit que Trip.com indiquait qu'aucun supplément n'était requis. Finalement, il a fait une erreur en pensant que nous réserverions une chambre avec deux lits simples au lieu d'une chambre avec trois lits. Quelle erreur ! À part ça, la chambre et les équipements étaient super. L'hôtel Cham Cham est vraiment Cham (Hokkien) !

Very Satisfied.Cleanliness 100%.

A supposedly 4 star hotel that delivers the bare minimum. Nothing to shout about, had an unobjectionable stay here in January this year and was happy with the location and relatively clean room so decided to book again for 5 nights for my recent trip. Regretted my decision as I felt that the service was lackluster. Upon entering the room we saw that the double bed was made up by 2 twin beds unlike our initial experience so we approached the front desk to enquire if a change was possible as we do not like the feel of the gap between the beds and the light switches were behind our pillows making the lights on/off if we were to even lightly lean on the headboard. The answer we got was that we should have indicated that request upon check in and it is a common process for hotels to join 2 twin beds and sell them as a double room. The front desk manager also said the check in rate was 98% that night. We then asked if we could have a change the next day and the reply was to come down and check again tmr. No effort to assist and instead all we felt was him trying the shift the blame to us when all we requested was a double bed when it is available. That left an extremely sour taste in our mouth. The next morning, I woke up with red bites on my arms, legs and torso, however my partner didn't had any so I did not relate it to the cleanliness of the room. The next 2 morning remained to be the same and we requested a change of room which we were given. The itchiness subsided after the change. The staff also passed a cream for itchness to me. But she mentioned it may be mosquito bites which I can tell it isn't as they are in clusters. Location was convenient for us as it is near the banqiao transfer station and there are food choices around the hotel as well as a few family marts.