We stayed recently on a Friday and Saturday night as we were up for the weekend visiting our son at Keele university. Our first impression of the hotel was a phone call advising us that we had to be at the hotel by 6pm or would not be able to access our room at all. Just as well we didnt get caught in traffic, as we would have had to find alternative accommodations. Our room was located directly above reception and the lobby and overlooking a busy road. Initial impression of the room was that is was clean, however once we had settled and started to look a bit closer, we noticed just how run down and dirty everything was. The bathroom was full of black mould around the seal, utterly disgusting. We went out for the night and then came back to sleep, or not as the case may be! The bed was extremely uncomfortable, with springs sticking out of it, clearly it has been there quite a while and not replaced. There are blinds in the room, but they dont adequately cover the window, so a lot of light was let in, both from the street lamps just outside, and daylight. Needles to say we did not sleep well at all! This was mentioned the following morning to reception and we were offered another room, but had a feel of the bed and it felt just as bad, this one also overlooked the road, so we decided to stay where we were. I also discovered someone else's bloodstains on the bed sheets of the room we were staying in, utterly disgusting. I tried to resolve this by contact them directly and was curtly told, that the mattress is standard in all rooms, and that mattress hardness or softness is a personal preference - fine, either way but i dont expect to have a mattress with the springs sticking into your back all night! Blinds - was told they are the same in all rooms, yes this well may be the case, however my point is that the blinds are not fit for purpose! They are of the kind provided in an office, not suitable for blacking out any kind of light to allow a decent nights sleep. Mould in the bathroom, was told that this was underneath the seal, and could not be removed with mould spray, and that maintenance would replace, I would suggest soon as it is disgusting!! Blood stains on the sheets, i was told that the sheets were inspected after checkout but that none could be found. Well that just about sums up the place, clearly no-one pays any attention as it is severely lacking in general cleanliness and attention to detail. I'm sure the management will respond to this review and somehow blame me for my opinion, however my opinion is that their staff need customer service training, and the whole places needs a lot of attention! Needless to say we will not be back, and I have taken up a complaint with Buyagift
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