Premier Inn Newport/Telford

Mixed quality of service and generally average conditions. Arrived on Saturday afternoon at 2.45pm after fair drive. Went to check in but quickly told by receptionist that we couldn’t as we would have to wait till 3pm. I appreciate that there are check in times - but by the time we would have filled in the paperwork; booked breakfast etc - it seemed over officious by the Saturday receptionist. Arrived in room (103) to strong smell of stale smoke and grubby bathroom (dirt on floor in corners and splatter of blood on wall by toilet). The room windows were open and so we hoped the smell would clear. Room booked as a family room - but only two cups out so would need to rectify this. We were meeting family in Beefeater across the car pack - so dropped bags and quickly left to meet them. Went to reception to ask for cups and extra pillows as all the beds only had one - was told by receptionist she would sort this asap as she was busy but as the hotel was completely full she would struggle with pillows for us - wasn’t particularly understanding and was not presenting herself as helpful. We went back to the room after a few hours to find that one pillow had been left on the floor of the communal corridor with two mugs left on it - I would much rather the pillow be left on a bed in the room rather than on the floor to sleep on later!when we went into the the room it was still smelling strongly of smokers - I went to reception to make her aware and seek some rectification. I told her about the smell; grubby bathroom and blood. Receptionist was not bothered. Said that we should have told her earlier so she might have been able to move us - but as the hotel was full she had no where to move us - I said that she had already said the hotel was full earlier - but as we were staying 2 nights - could we be moved the following day - as we couldn’t leave the window open all night as the road passing was very noisy. Her only response was “I know… it’s terrible” when discussing the noise. I said I wasn’t happy and would like this sorted and that there was an issue and invited her to come and see the room and smell how grubby it was. She said there was nothing she could do and would come along to the room to see when she could (she never did) and at that point some other people arrived at reception - receptionist took this as an opportunity to end conversation and pretend all was well. We went to local Aldi around the corner - bought air freshener and a plug in and some anti-bacteria wipes. We made do for the night as we had no where else to go with the family. Wife wiped bathroom with wipes. The next morning (Sunday) there was a new receptionist who was really nice - we explained what had happened the previous day and said she could sort this - within 2 minutes we were in a new room and everything was better - a total contrast to the Saturday receptionist. The room was fine - the extractor in this room worked - the previous one did not - but there

one night stay Sunday 16th March had a lovely time nice welcome when we arrived and was check in thanks to Kirsty, Rebecca, and Harris thanks for a lovely stay , room was clean and comfortable and warm Steve and Michele from Bedfordshire.....

Very poor, very slow Wi-Fi connection, I had to connect to my iPhone just to get a signal to check my emails. The reception gentleman, even though I was young was very rude and could not be bothered giving us the correct information or even given us two key cards which we should’ve had as one was needed for the electricity in the room. There was only one pillow each, For us we had to request another one. There was no milk cartons in the tea and coffee facilities and had to go on request some of them. Obviously the room had not been checked correctly. It was rubbish left under the bed as well. I would not recommend this hotel as a service on the presentation of the hotel was very poor for a Premier Inn.

Fast and easy check in ,with very polite staff . The room was very clean and spacious. It has all you need for your stay . Tea and coffee which is in your room , and you can get more from reception when you have used your two teabags supplied. The bed was comfy, but I didn't find the pillows that good . Normally the pillows are great in Premier inn. There are plenty of lighting options for your room , and lots of sockets to plug your devices in . The bathroom was a good size and modern. The shower was powerful and HOT , which is always nice . And you can adjust the shower ,so that good point for me being small . There are washing gels supplied ,but you can always take your own . There was a bit of the beading coming of the door of the shower . But apart from that it was all good . Lots of free parking and not far from Newport

To be fair the Beds/bedding are very comfortable. However there were problems in the bathroom- toilet seat not secure when used and large crack in sink which should have been spotted by staff. TV’s are very small in this Premier Inn’s compared to other ones. Room basic and tea/coffee making facilities were lacking. Couldn’t log onto the wi-fi, kept losing connection. Had breakfast and dinner twice at the Beefeater there. The cooked breakfast is v good and there’s a wide range of choice. Yet again the breakfast experience is marred by the toasters. At every premier inn we’ve stayed at, the toasters supplied are so slow! You are waiting 5 minutes for adequately toasted bread which causes a queue at busy periods. It really can’t be that difficult for premier inn to address this and supply better toasters! Dinners were ok but portion sizes varied over the two nights for the same meal! One night I was served inedible gristly fatty fillet steak that you couldn’t cut with a steak knife so had to send it back. We were sat at a very wobbly table and had to put a menu underneath the leg to secure it. Did tell the staff but the table was still there the next day. Staff table service was a bit slow but they were all v pleasant.

Lovely hotel, friendly staff, clean and tidy room with the most comfortable bed and as much tea and coffee as you like! Next to Mere Park Garden Centre and a short drive to Telford and Newport. Our go to place to stay when visiting family in Newport.