I had to cancel my stay at Maun Cresta Hotel well in advance, and despite multiple email communications and providing all required details for a refund, I have never received my money back. It’s been weeks of follow-ups, with polite promises and no actual result. The lack of accountability is unacceptable for a hotel of this profile. As the founder of a hospitality platform that helps hotels connect with influencers to grow their reputation — I am deeply disappointed. This experience reflects poorly on the integrity of the establishment. I will be launching a social campaign to warn travelers about the breach of trust and possible fraudulent withholding of refunds. Travelers beware: If something goes wrong, don't expect support or fair treatment from this hotel.
Traduire