Hôtels Best Western Premier à Nha Trang

C'est un hôtel d'un très bon rapport qualité/prix. Les installations, le service et l'emplacement sont tous excellents. La piscine est en partie ombragée et en partie ensoleillée, ce qui la rend idéale pour nager même en milieu de journée. Le centre de remise en forme dispose également de bonnes installations. Et comme vous pouvez accéder à la plage depuis l'hôtel par un passage souterrain, vous pouvez utiliser la plage de manière très confortable et sûre. De plus, il y a de nombreux marchés nocturnes et restaurants à proximité, c'est donc un excellent hôtel où venir après un bon repos.

My wife and myself stayed here for 3 days and were very impressed with this hotel. We were welcomed at the door on arrival, and the front desk staff were very friendly and professional. We were offered an upgrade and gladly accepted. (nothing wrong with the first room) just thought the balcony spa would be a great idea. I would like to make a special mention to HA for her advice and recommendations. She has a fantastic attitude towards everyone. She helped to make our stay much more memorable. Kindest Regards Jerry & Sandy

We had reservations for a suite 1 bedroom ocean view room, and the pictures on the Capital One travel website showed this room with a round bed and ocean view. However upon arrival, the manager (“Hoc”? On 08Nov22 afternoon) tried to put us in an inferior room facing a building with 2 beds and a partial ocean view. When went back down and refused this room He said his system showed this is what I reserved and paid for. I showed him my prepaid reservation clearly showing otherwise. It also didn’t make sense, as his room was only $28 for 2 nights and we paid $68 per my reservation receipt for the suite 1bd ocean view. While there clearly was some miscommunication in the reservation systems, Instead of acknowledging and honoring my reservation documents, and dealing with the problem between vendors in the background, he said mine were a “lie”! Yes actual quotes! Even though my payment clearly indicated there was no way I reserved the inferior room he put me in. Over the course of the next half hour, we went back and forth, him upping the room type and me showing him pictures of the room I reserved and requesting that room. He even said that I could NOT have that room because they “sold out 10 minutes ago” and maybe I could “try again tomorrow to switch rooms if available”. I then showed him on my phone that Booking.com shows 3 of these rooms still available - and he said it was “lie”, again! So I showed him on Agoda.com the same fact; he just shook his head. I then called Capital One Travel and they talked to him via my phone as they couldn’t reach his office internationally. FINALLY after all this I got the room I paid for. But I was not happy about this check-in experience. It tainted our whole stay here. Perhaps it was just a one off with this manager, but his behavior demonstrated a serious lack of customer service, common courtesy, logic given the rate we paid, and integrity. We question how the hotel could tolerate such behavior and concluded he must have the support of his management to have been so aggressive and bold in his actions. We will NEVER stay here again as a result.

Il était situé en centre-ville, donc il était facile de s'y déplacer car les magasins de massage et les restaurants y étaient tous concentrés. Cependant, le sèche-linge est un peu aléatoire, il peut donc tomber en panne. A part ça, tout était bien. La piscine se trouve également sur le toit, la vue est donc superbe de nuit comme de jour. Le service du personnel était bon.

L'hôtel bénéficie d'un excellent emplacement dans le centre-ville, en face de la plage de Nha Trang, et vous pourrez nager de l'autre côté de la route. Les installations de l'hôtel sont relativement anciennes et il n'y a pas de gel douche ni de shampoing dans la chambre. Quand je l'ai demandé à la réception, on m'a dit que nous avions réservé un appartement et que nous pouvions utiliser tout ce qui était disponible dans la chambre. D'autres seraient facturés séparément, mais j'ai réservé une chambre d'hôtel de luxe sur Ctrip. Et personnellement, je pense que 500 yuans pour une chambre n'en valent pas la peine. Vous pouvez réserver beaucoup d'hôtels à proximité pour ce prix.

One of the best hotel experiences we ever had. We stayed 6 nights. The hotel is just 5 mins walk to the beach and has an amazing (small) pool with ocean view at the rooftop. Not many sunbeds so try to get there early. We had a room with sea view and a huge, super comfortable bed (2 single beds together). Sparkling clean modern room and the breakfast was great as well. As we are vegetarian the hotel staff went above and beyond to accommodate our wishes, preparing something vegetarian every day just for us. We will never forget how friendly, professional and genuine the people at DTX were. From the general manager Mr. Nguyen Trong who made sure to greet every guest personally in the morning and teach us some words in Vietnamese, to Mr. Nguyen Anh Quy, the F&B Manager, who is a vegan and was so kind to organise a vegetarian breakfast for us, gave us restaurant recommendations and took amazing care of us. Another wonderful person was the lovely lady at the reception, who literally went to the train station to help us with train tickets and we cannot forget the trainee doorman from Hanoi who was always super nice and friendly greeting us every day with a smile. We never experienced hospitality like that and we travel 2 to 3 months a year all over the world. We felt like we were at home and will definitely come back when in Viet Nam again. We usually do a lot of research online before booking long stays and this is definitely the best you can find in the area. If possible we would give 6 stars!!! Thank you for everything. Helio and Anna

Séjour très plaisant, chambres communicantes appréciables vue sur mer en étage élevé, repas très bons, service, accueil, et service au restaurant très attentionné, plage sensationnelle! Unique bémol : musique piscine un petit peu trop élevé parfois. Nous reviendrons sans hésiter. Cyril Huong et leurs enfants. General Manager très attentif. Bien à vous. Very pleasant stay, appreciable communicating rooms with sea view on a high floor, very good meals, very attentive reception and restaurant service, sensational beach! Only downside: pool music a little too high sometimes We will definitely come back. Cyril & Huong and their children. Very attentive General Manager. Very best regards.

Le personnel était ami et utile. La chambre n'était pas grande mais très propre. Un petit panier de fruits nous attendait, le wich était doux. Ils ont du jus de melon frais (parfois avec du cucumber) dans le lobby, aussi très bon et un joli touche si vous me demandez.

Hôtel correct, nous restons pour la deuxième fois, le personnel est devenu plus sympathique, les petits déjeuners sont devenus meilleurs, mais la machine à café n'est jamais apparue, les chambres sont bien, l'isolation phonique entre les chambres est moyenne, mais ça peut être pire, l'hôtel a surclassé notre chambre dans une chambre avec un balcon et une vue sur la mer, la route bien sûr vous pouvez l'entendre, mais vous pouvez dormir. La pièce est encore en bon état. La piscine est très froide, l'envie de nager ne s'est pas manifestée. Il existe des fauteuils massants, mais il est temps de les changer. L'hôtel dispose de chaises longues sur la plage, mais il y en a très peu. Merci à l'hôtel pour les fruits au petit déjeuner, les meilleurs que je n'ai pas mangés !