Avis : Rezen Hotel Wanda Plaza Tianwei Art Hotel

Réponse de l'établissement: Dear guests, hello, thank you very much for choosing our Tianwei Lisheng Hotel among many hotels, not letting you reach 100% satisfaction proves that our work needs to be improved, we always believe that as long as the heart can be done well, we will continue to monitor, improve, improve, and strive to do better in the future, I hope you can give us all 5 points of praise next time. Looking forward to your next stay! Front Office: Xiao Wei

Réponse de l'établissement: Dear guest: Thank you for staying at Tianwei Art Hotel. We will continue to provide our own services, and on this basis, we will continue to improve ourselves, and provide the most beautiful environment, the highest quality service, and the most considerate care to every guest who comes to the hotel, so that guests can get physical and mental happiness here. Comfort, mental pleasure. Thank you for your care for Tianwei, and I wish you success in your career and all your wishes come true! Front Office: Xiao Wei

Réponse de l'établissement: Dear guests, thank you for taking time out of your busy schedule to evaluate our hotel. Sorry for not giving you the most satisfactory stay experience. We will effectively rectify the problems you have raised and strengthen staff training. We hope that you can give you a perfect stay experience next time. Wish you a happy life and look forward to your next stay！

Réponse de l'établissement: Dear customer, hello! Thank you very much for choosing our Tianwei Hotel among many hotels. We firmly believe that as long as you put in the effort, you can do it well. We will continue to supervise, improve, and perfect, and strive to do better in the future. We hope you can give us a full 5 points review next time. Looking forward to your next stay! Wishing you a happy family and all the best!

Réponse de l'établissement: Dear guests, thank you for your good comments, this is the greatest praise to us, so that we feel very happy. The future will continue to strive to create more comfortable living conditions and living environment for you to provide better services. Look forward to seeing you again! Front office: Xiaowei

Réponse de l'établissement: Dear Valued Guest, Thank you for choosing our hotel and taking the time to share your feedback. We're delighted to hear you had a great time with us! Your satisfaction is our greatest motivation. Looking forward to welcoming you back soon. Best regards, Tianwei Team

Réponse de l'établissement: Dear guests, Hello, thank you very much for choosing our tianwei art hotel among the numerous hotels. It does not make you 100% satisfied, which proves that our work still needs to be improved, we also firmly believe that as long as the heart can do well, we will continue to monitor, improve, improve, and strive to do better in the future, I hope you can give us all 5 points next time, OH, look forward to your next stay! Front office: Xiaowei

Réponse de l'établissement: 親愛的客人，您好，非常感謝您在眾多酒店中選擇我們天唯麗呈酒店，沒有讓您達到百分之百的滿意證明我們的工作還有待提高啊，我們也始終堅信衹要用心就能做好，我們會不斷監督、不斷提升、完善，爭取以後做的更好，希望您下次能給我們全5分好評哦，期待您的下次入住! 前廳部：小唯

Réponse de l'établissement: Dear guests, thank you very much for choosing our heavenly beauty hotel among the numerous hotels. The fact that you are not 100% satisfied proves that our work still needs to be improved, we also firmly believe that as long as the heart can do well, we will continue to monitor, improve, improve, and strive to do better in the future, I hope you can give us all 5 points next time, OH, look forward to your next stay! Front office: Xiaowei

Réponse de l'établissement: 收到小主的好評，小唯開心極了，感謝您對我們的肯定，為了給您提供更加細緻周到的服務體驗，我們特推出了，一樓免費自助夜宵、一樓免費茶歇、等讓追求卓越的您即使在旅途中也會有如在家般的舒適與便捷！您的評論“十分”已經收到，小唯家'星星"全五分就是滿意哦❥（^_-）期待您的下次光臨，祝您天天好心情。

Réponse de l'établissement: Dear customer! Thank you very much for your stay and detailed comments. From your comments, we regret to see that this check-in failed to meet your expectations. We apologise for the inconvenience caused to you. We strive to find measures to improve. It is the responsibility of all the hotel staff to provide warm and thoughtful service for every guest. We sincerely look forward to your visit again! Have a nice day！

Réponse de l'établissement: Thank you for your recognition of our hotel. You can enjoy free buffet supper in the restaurant on the first floor from 9 p.m. to 11:30 p.m., and there are more rights and interests~ Welcome to stay next time! Front Desk Butler - Xiaowei

Réponse de l'établissement: 親愛的客人，您好，感謝您及時對我們作出的高度評價和肯定，您的滿意就是我們的追求以及前進的動力，在喧鬧的都市裡能有一份雅緻靜謐的棲息之處是上天對我們彼此最美好的禮物！期待您的下次入住！前廳部：小唯

Réponse de l'établissement: 尊敬的賓客： 您好！衷心感謝您選擇入住寧波天唯藝術酒店，並對我們的服務提出寶貴意見。對於您在入住期間遇到的多項服務疏漏與衞生問題，我們深表歉意，這確實未達到我們應有的服務標準。針對您反饋的情況，我們已第一時間核查整改： 1. 關於房間衞生問題我們已對您入住的房間進行全面深度清潔，重點檢查地磚、帳篷及墊子的清潔消毒流程，並加強客房檢查機制。您反映的布草備用數量不足問題，我們已對全員進行物品定位培訓，確保備用物資清晰標識、足量配備。 2. 關於服務響應問題對於前台溝通態度及響應延遲，我們已對當班人員進行服務意識專項培訓，增設24小時值班管家專線，確保需求及時響應。嬰兒床等親子設施我們已補充採購，後續將通過預訂頁面提前告知備品情況。 3. 關於早餐接待問題 餐廳已優化登記核驗流程，要求工作人員主動協調確認訊息，避免讓賓客自行奔波。寶寶椅及餐具已全部更新為可拆卸清洗款式，並嚴格執行"一客一消毒"制度。 您提到的與民宿體驗的對比，對我們觸動很深。我們已召開全員反思會議，將開展為期一個月的"服務質量提升行動"，重點整改衞生細節與服務主動性。若您願意再次入住，我們將為您安排升級房型並全程跟進服務。 再次感謝您的直言相告，讓我們看到改進空間。期待能用更好的服務挽回您的信任。 寧波天唯藝術酒店總經理