Avis : Kashoutei Hanaya

This traditional Japanese ryokan features a private onsen and is located about 8 minutes on foot from the main road with restaurants and 20 minutes from the entrance to Jigokudani (Hell Valley). The interior is beautifully maintained in classic style, with tatami flooring throughout the common areas and guest rooms, which are furnished with comfortable futon bedding. The rooms are clean, spacious, and well-equipped with amenities. Anything not already provided can be taken from the selection near the reception. Guests receive a yukata to wear around the ryokan and to the onsen. Complimentary drinks are available at reception, though they request you enjoy them in your room rather than common areas. The gender-separated onsen, while small, has everything needed for a relaxing soak. Each bathing area includes both indoor and outdoor pools, and they alternate daily between men's and women's use. During my stay, it was never crowded. One disappointment was being unable to book the in-room dinner service upon morning arrival, as it was apparently too late to arrange. Those interested should probably reserve at least a day in advance. Overall, it's a comfortable, authentic ryokan experience with superb service and good facilities.

和温泉街有一段路，但是安靜。第二次入住了，和十年前一樣，温泉、料理……一如既往的好！酒店有巴士送到登別站，非常方便，下次還會再光顧

房間非常寬敞，獨立的衞生間、洗漱間和淋浴房，兩個卧室都配了大功率的空調、戴森的加濕器和冷暖風機，客廳和其他空間也非常大。 二食的餐配得也很用心。在房間用餐，有工作人員把餐食送到房間，逐道介紹。贈飲也很豐富，還有非常好吃的布丁。 沒有私湯，公共温泉有室內室外兩個池，9人容量，提供浴巾、毛巾、各種洗護用品。房間配有浴衣襪子，非常周到。

酒店不在登別温泉主街上，有幾百米的距離，所以附近沒有商店和超市。店家提供免費的飲料，泡池小，餐食一般。

日本的服務變得很差了！去前先用電郵詢問了接送方法，沒有收到回郵。結賬離開時店家沒有對客人作任何告別！這可是温泉酒店哦，是因為我們外國客人的原因？以後再也不會去這家了！

非常棒的餐食出品，温泉很好

職員十分友善, 膳食可口

On the edge of town and a good walk away from local shops, restaurants and Hell Valley, this small ryokan is comfortable, although a little dated in decor. Our room was spacious with a view of the river nearby and snow covered hillsides. There is a very small lounge overlooking a tiny garden, but strangely it is not permitted to sit there and drink the free beverages provided in the afternoon - "Go to your room to drink" says the signage! Our meals served in our room by a charming lady were good and plentiful and all staff were very friendly and helpful, with a shuttle bus provided from the station and to Hell Valley on request. We were disappointed with the baths, both indoor and outdoor, which were all very small and certainly smaller than they appeared in the photos. All baths were also run down and in need of maintenance and upgrading. The tokonoma in our room had a picture hanger but there was no picture or decoration attached. Of the six onsen we stayed at in Hokkaido and Honshu during our visit, we felt this one offered the least value for money.

I went to 4 different Onsen hotels/ryokans during this trip to Hokkaido, Kashotei Hanaya was by far my favorite and probably the most traditional. The staff was so friendly, the place had a very calm atmosphere and the kaiseki was possibly the best meal I had during my 17 days in Hokkaido. They adhere to no shoes anywhere on the premises, it's very quiet and while they offer free sake and beer in the afternoon, guests are expected to enjoy in their rooms. They also have a gift shop with plenty of other libations for purchase. The tatami rooms were very spacious and comfortable. The entire ryokan is well maintained. The tatami room was clean and the finishings, from the walls, to the flooring to the bathroom are kept in near pristine condition. There were also decorations and little vases of flowers throughout the hotel that were changed out daily. If you appreciate attention to detail, you will like this Ryokan. The refrigerator in the room is refilled daily if you'd like, but those drinks are also available to grab for free during the afternoon. Breakfast and Dinner are served in your room and you get to choose what time works for you. Breakfast is a traditional set meal and dinners are kaiseki meals. The food was so delicious and meticulously prepared. Of the main touristy strip of Noboribetsu, this Ryokan is the furthest away from Hell Valley, but it was still walking distance. Last but not least, the onsens on the premises are lovely. They are small, with a limit of 9 people at any given point but I didn't experience any issues while I was staying there. There are 2 indoor and 2 outdoor baths and I had the opportunity to sit it in the outdoor baths while it snowed. Don't expect a lot of English speaking staff here but with the help of Google Translate, everything is fine.

從平台預訂酒店到入住酒店之前，有整整一個月的時間，酒店和平台都沒有告知入住酒店的重要注意事項，導致入住過程非常曲折。酒店餐食分量也少很一般，服務態度很冷漠。

豪華さは無いけどサービスは最高でした。 加水していない濃い温泉成分と心地よい湯温に癒される。 朝、夕食とも部屋食なのもいい。 料理の追加注文もでき、パフェ類もある。夜食は23時までだったかルームサービスあり。 大規模な施設、見た目の豪華さをお望みの方は不向きだと思います。