Hôtels proches de Roosevelt Gardens Shopping Center, Norfolk

Il y a beaucoup de bonnes choses à propos de cet hôtel - et nous allons rester à nouveau. En raison de la conception de la salle de petit déjeuner, elle a été surpris pendant la rush de petit déjeuner. Ceci a été pire par le fait que le buffet était constamment hors de la nourriture - les œufs, le bacon, le yogurt, les bagels, le pain, les céréales, etc. étaient tous hors de la journée pendant les deux matins où nous étions. Je ne pense pas que l'hôtel puisse faire quelque chose sur l'espace physique, mais il faut que le personnel réintégre le petit déjeuner.

We were under the weather, and although when you’re not feeling your best you want to be snuggled in your own bed, we were very comfortable with our stay. As with any city center stay, the additional parking fee was expected but not quite appreciated. But with the friendly staff, nice clean room and common areas-all in all, recommended!

L'hôtel est très confortable et confortable. J'ai dû changer de chambre après la première nuit parce que ma chambre était juste au-dessus du patio extérieur et il n'est pas fermé jusqu'à 2 heures, donc je n'ai pas beaucoup dormi la première nuit. Ils ont changé ma chambre sans problème, alors je n'ai pas encore passé cette expérience. Terrance est une bijoux, il était le capitaine de l'équipe dans notre salle de conférence et il s'est assuré que nous étions tous soignés et que toutes les options alimentaires étaient satisfaites. Le service de la clientèle est très bon. Il y avait deux autres dames qui se sont déplacées au-dessus et au-delà pour nous prendre soin et je n'ai pas obtenu leur nom. Je resterais certainement ici à l'avenir, car il est proche des magasins, des magasins, des restaurants, de la rivière, etc.

Je suis juste retourné d'un séjour de 7 nuits pour les affaires. Les chambres sont bien équipées et les lits et les lits sont très confortables. J'ai séjourné à cet hôtel plusieurs fois l'année dernière et les lits sont toujours super. Le personnel de la chambre frontale est amiable et utile. Et il y a une belle salle de sport. Je voudrais remercier Breeze pour son service clientèle réfléchi et efficace chaque matin au petit déjeuner. Quand j'ai quitté ma carte de crédit au restaurant le dernier jour, elle a couru 2 pistes pour me prendre, je ne partirais pas sans elle. Merci encore!

We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

La chambre est propre.

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

Superbe