Extended Stay America Suites - Charleston - Northwoods Blvd

Let me tell you this i have never been somewhere that i had been so disrespected by a manger Trunika Rushing. I over heard her calling my kids brats. She would not give me towels,toliet paper, etc... Shes very unorganized. She would seriously sit at the desk refuse to help me and the assitant manager latasia would have to help me. Latasia could not have been better to my family and i. I will never give any recomendations and i never will be back. Ive never been anywhere restraunt, hotel, stores anywhere and been that disrespected. It was the worst experince i have ever endured.

I booked a room with this hotel many months in advance with a third party website. We arrived 20 minutes to 3pm. Was immediately told that I would need to wait till exactly 3 before I could check in. So we had to go wait in the parking lot. At 3 we went back to the lobby and was informed that they had no reservation for me. In the very next breath they said they tried to contact me about the problem but since I booked with a third party they had no contact information. This seemed very contradictory and made little sense. Was also told there were no rooms available. He basically shrugged his shoulders and gave a very lame “sorry”. We were now stuck 12 hours from home with nowhere to stay. Things finally worked in our favor and we were able to find a better room with another hotel. Once I returned home from our vacation I realized this hotel charged my card for the stay. Again, how did they even have this information when they claimed to have no reservation for me. I contacted the company I booked this hotel through and they were able to get me a refund. Please save yourself the headache of this place and look elsewhere. We only stood in the lobby of this place but the smell was horrendous. Like **** and someone’s awful cooking. I’m glad we didn’t stay there. By the looks of the outside parking lot I was worried I wouldn’t have hubcaps the next morning

Should I begin with the guy working on his engine in the middle of the night or the filthy carpets or the coffee cup rings all over the counter. Had to buy disinfectant at the Lowes next door to spray around room. Didn’t trust cleaning standards. A clear room is everything.

I'm really enjoying the hospitality. And the service is excellent. Thanks to Mark smalls and and staff.i would recommend that anyone stay and give it a try. I promise that you wouldn't be disappointed