Photos de Favehotel Pluit Junction

Réponse de l'établissement: Dear Mr. Kah Heng,Thank you for your feedback. We appreciate your comments regarding our convenient location near Emporium Mall.We apologize for any inconvenience caused by the worn-out carpet, average room condition, and poor soundproofing. Please know that we are working on upgrades to enhance our facilities and ensure a more comfortable stay in the future.Your feedback is valuable, and we hope to have the opportunity to serve you better on your next visit.Warm regards,Muhammad KholidFront Office Manager

Réponse de l'établissement: Thank you for your review. We are pleased to hear that you liked our hotel's location. The strategic location is indeed one of our strengths. However, we deeply regret to hear that you experienced issues with soundproofing in your room.We understand how important comfort and tranquility are during a stay, and we apologize for the inconvenience you faced due to the noise from the adjacent room and corridor. Your feedback is very valuable to us, and we will immediately review this issue seriously. Our team will work on improving the sound insulation in our rooms to ensure our guests can enjoy a quieter and more comfortable stay in the future.Thank you for bringing this to our attention. We hope to welcome you back and provide you with a better experience in the future. If you have any further questions or need additional assistance, please do not hesitate to contact us.

Réponse de l'établissement: Thank you for sharing your experience with us! We're delighted to hear that you found our hotel to be satisfactory, with clean rooms and friendly staff. We understand that initial skepticism due to some poor reviews is natural, but we're thrilled that we were able to exceed your expectations and provide you with a pleasant stay. Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back in the future. If there's anything specific you enjoyed about your stay or anything we can improve upon, please don't hesitate to let us know. Thank you for choosing to stay with us, and we look forward to seeing you again soon 😊

Réponse de l'établissement: Thank you for taking the time to provide such detailed feedback about your recent stay with us. We're pleased to hear that you found our hotel conveniently located and your room clean, well-lit, and comfortable. However, we apologize for the issues you encountered with some of our amenities. Your comments regarding the room card, mattress, bath towels, and shower water temperature are concerning, and we will address these promptly to ensure a better experience for our guests.We appreciate your positive feedback about the buffet breakfast and the excellence of our front desk staff. However, we're sorry to hear about your experience with the cafe staff. Rest assured, we will share your feedback with our team and take steps to improve the attentiveness of our cafe staff to ensure a more enjoyable dining experience for our guests.Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. If there's anything else we can do to improve your next stay or if you have any further comments or suggestions, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again soon and provide you with an even better experience. Thank you for choosing to stay with us.

Réponse de l'établissement: It's great to hear that you found the location and services at the hotel satisfactory. The absence of a laundry service or laundry room is noted and seems to be the only aspect lacking in an otherwise positive experience.Laundry facilities are indeed a convenience, especially for travelers staying for an extended period or those who require such services during their stay. Sharing this feedback with the hotel management could potentially prompt them to consider incorporating laundry services or a designated area for laundry, thus enhancing the overall convenience and comfort for guests.Thank you for providing this valuable feedback, as it helps improve the services and amenities offered by the hotel for future guests

Réponse de l'établissement: Thank you for sharing your feedback with us. We're sorry to hear that you didn't have a good experience during your stay. Your satisfaction is important to us, and we take your comments seriously. If you could provide more details about your concerns, it would help us address any issues and improve our services for future guests. Please feel free to reach out to us directly with any specific feedback you may have. We hope to have the opportunity to better meet your expectations in the future. Thank you for choosing our hotel.

Réponse de l'établissement: Terima kasih atas ulasannya, Kami senang mendengar bahwa Anda merasa nyaman selama menginap di hotel kami dan menikmati lokasinya yang dekat dengan pusat kota. Apakah ada sesuatu yang khusus Anda sukai dari kenyamanan hotel kami, Kami berharap dapat menyambut Anda kembali di masa mendatang untuk pengalaman yang sama atau bahkan lebih baik lagi. Jika Anda memiliki pertanyaan atau permintaan khusus untuk kunjungan berikutnya, jangan ragu untuk memberi tahu kami. Terima kasih atas kunjungan Anda dan sampai jumpa lagi.