Premier Inn Leicester North West

Outstanding Service from Callum - A True Asset to Premier Inn I just wanted to take a moment to highlight the exceptional customer service I received from Callum during my recent stay at Premier Inn North West Leicester. From the moment I arrived, Callum was incredibly helpful, polite, and what really stood out was his genuine interest not only in making sure I was looked after, but also in having a proper conversation about our respective work lives. We even shared a few funny work stories, which gave the whole check-in experience a more personal and friendly touch something you don’t always get in hospitality these days. Callum also took the time to promote current Premier Inn promotions, including the upcoming 20% off deal in July, which I hadn’t known about. It’s clear he knows the brand inside out and wants guests to get the most out of their stay. On top of that, with the weather being extremely hot, he was proactive in offering advice about staying hydrated and comfortable, which was thoughtful and much appreciated. What really topped it all off was Callum’s mention of the Great Ormond Street Hospital for Children charity initiative. Thanks to him, I was able to support a great cause and even take home a lovely teddy bear for my wife, which will put a big smile on her face! I’ve stayed at this particular Premier Inn seven times now, and it’s easily my favourite when working in or around Leicester. Callum’s brilliant service is a big reason why I keep coming back. He’s a credit to the team and to Premier Inn as a whole. Thank you again, Callum you really made my stay!

Stayed recently and was very disappointed. The hotel is desperately in need of a facelift – everything feels old and tired. While the bedrooms were clean, the decor and furnishings were extremely dated, giving a gloomy and uncomfortable atmosphere. The staff were polite but unfortunately quite unhelpful when it came to resolving issues during our stay. What really stood out was the warning from both hotel staff and the manager about avoiding the restaurant next door – we were told not to eat there, and after going in just for a drink, we’re very glad we listened. The atmosphere was unpleasant and it didn’t feel hygienic at all. After raising our concerns, we did manage to get a refund, which speaks volumes about how poor the experience was. Overall, a terrible stay. Please seriously reconsider before booking – there are much better options out there.

A very well positioned Premier Inn, with plenty of parking in an area of Leicester close to amenities. The staff were welcoming, friendly yet professional. The room was clean and had everything we needed for our stay. We were attending a "wake" which had been booked with the Gynsill Restaurant adjacent to the hotel. Please notify the Restaurant that the food for the wake was amazing, fresh, a great assortment, something for everyone. So for us it was the perfect place to stay with family and friends in either direction of where the hotel was positioned. The bed....oh the bed.....such a good nights sleep..soooo good. We will be booking this same venue on our next visit to Leicester.