Citadines Eurométropole Strasbourg

Disappointing Stay with Poor Service at Premium Prices Pros: - None worth mentioning Cons: - Front desk staff extremely rude and unprofessional - Long waiting times (almost an hours) for basic amenities - Multiple calls needed for simple requests like blanket and oxygen water refills - Basic items (water, tissue paper) not restocked - Room has bad odor - Inconvenient location, far from attractions - Poor value for money considering the premium rates Not recommended for any type of traveler. The service issues start at the front desk and continue throughout every aspect of the stay. Basic requests require multiple follow-ups and hours of waiting. What makes this experience particularly unacceptable is that this is marketed as a premium hotel with high rates 4 stars here. The location adds to the inconvenience, being far from main attractions. Save your money and choose another hotel where basic customer service and amenities are properly provided. Would not stay here again.