Sandals Royal Barbados All Inclusive - Couples Only

The Good, the resort itself is beautiful, the resort grounds are breathtaking, and the restaurants serves most amazing and delicious food - our favorite restaurants were Butch's Chophouse, Soy and Schooner's, all at the Sandals Barbados side. A special thank you to the staff at La Parisienne restaurant where we had all our breakfasts and our last dinner at the resort, great food, great staff and an amazing location. Our three butlers were good; they may have been overworked but overall, they were good. The resort spa is the best part of that resort; we had a couples massage outdoors and it was unbelievably good... big thank you to all the staff at the Red Lane Spa at SRB. The Bad, the thermostat in the room was out of order; the AC would not turn off at night and temperature would dip to 16 C or 61 F. We contacted the front desk and requested to have this issue rectified, the technician left the AC's side door unlocked and asked us to switch the AC on and off from a main switch you'd expect this in 3* Cuban resort but not at Sandals Royal Barbados. We also did not have a maid service to in our room on two separate occasions and we were left with a messy bed and no clean towels . The bars were meh... the bartenders need some retraining as they don't know how to make a simple cocktail. The beach towels issue is real, you won't be able to get a clean towel at the beach passed 10 am, I had to constantly remind myself that this is Sandals Royal Barbados and not Cuba... was this issue bad? Yes, it was, not something you see at a 5-star resort, unbelievable. Finally, the Very Ugly, we booked our vacation through Air Canada Vacations (ACV) in June of 2024; we paid $12494.00 for a (PL1B) which is a Penthouse One Bedroom Oceanview Butler Suite... for 7 nights stay. 10 days before our travel we received a letter from ACV that our trip has been cancelled because, according to the letter, SRB is doing a major renovation to the resort, and they have to cancel some reservations. We fought back; needless to say, Air Canada was useless and a bunch of cowards. But when we finally threatened ACV with legal counsel, we received another letter, four days before our travel stating that Sandals will honor our original arrangement and that we will be flying to Barbados. When we arrived to the resort, we found out that there was no renovation going on at the SRB and it seems that they may have lied to us to accommodate some families of the numerous wedding parties. Needless to say, we are discussed by this experience and, even though we loved this resort, I don't think we will choose Sandals anytime soon. We would never, ever recommend this resort to any of our friends or family.

The staff was fabulous and very courteous to me and my family. Spoke to other guests that experience the Sandals resorts and they were saying that the quality, location and professionalism was very low for a Sandals experience. I would say that management need to review all the beds because it was uncomfortable spring mattresses and you felt them at night. Maintenance team supervision need to be beefed up. One major highlight that was very pleasant and relaxing was my facial and the next day my full body massage by Melissa. She has hands and a touch like an angel. She put me to sleep both times. Make sure to ask for her if you want a facial or the tropical full body massage.

The resort is spotless and well maintained. Plenty of pools and restaurants/bars on the premises. The issue we had is we are senior citizens and getting around this huge resort was difficult for us. I recommend Sandals purchases maybe 4 golf carts to shuttle their guests around the resort. All employees were very friendly and polite. Adults only a big plus!