Just returned from a 7 night stay this is my 3rd visit to this hotel when booking we requested lower ground rooms due to mobility issue’s in our party of 9 people, when we arrived we were allocated rooms at the very top of the hotel 143 steps to climb in total, sent numerous emails before hand and no emails where replied back too, complained to management on arrival and showed proof of emails with no responses, management where very understanding and had us all moved within 24hrs to lower ground rooms which was very much appreciated. Rooms were cleaned everyday with fresh towels. Entertainment for the kids is second to none absolutly brilliant all day and night, food in the restaurant was lovely had a lovely meal each night, plenty of variety for kids also, staff in hotel are so nice an friendly nothing was too much trouble for them, if you do have mobility issue’s you are better with lower floor rooms as the lift doesn’t always work, this doesn’t put me off coming back to this hotel next year and I will be emailing requesting lower ground rooms again overall brilliant holiday with friends in one of my favourite hotels to stay at.
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